Merveen Martin

• Developed strategies for driving adoption of new features within existing customer base.
• Developed and maintained a comprehensive platform strategy, including roadmaps, product plans and customer requirements.
• Led a Team and monitored the infrastructure using HCP Terraform Cloud, including modular workspace management and reusable IaC patterns.
• Designed Sentinel policies in HCL to enforce provisioning and security compliance across environments.
• Provisioned and managed Terraform projects and workspaces, automating infrastructure lifecycles and access policies.
• Resolved state drift and imported legacy infrastructure into Terraform using terraform import, improving audit and tracking.
• Designed and implemented HCP Vault integrations for dynamic credential management.
• Azure Role-based short-lived credentials.
• GitHub Ephemeral access tokens for secure automation.
• SQL Server Time-bound database credentials.
• Designed and implemented PagerDuty call out procedure.
• Integrated PagerDuty via SAML, MS Teams, and automated alert escalations.
• Created major incident workflows, onboarding processes, and all resources were Terraformed for repeatability.

Kubernetes:

• Supported and maintained Kubernetes clusters for development and QA teams.
• Troubleshot runtime issues, scaling problems, and ensured service uptime for dev/test environments.
• Assisted in onboarding and tooling for containerized deployments.

ServiceNow Developer:

• Developed and customized ServiceNow workflows, modules, and user-facing features to support internal operations and client support.
• Certified ServiceNow Administrator; managed platform governance and upgrades.

Software Development Engineer in Test:

• Served concurrently as a Software Development Engineer in Test (SDET):
• Developed end-to-end test automation using Java, Selenium, Serenity, and Python/Ruby scripts.
• Integrated testing with CI/CD pipelines, improving deployment quality and reducing defect leakage.