Quickbooks
Merveille Ntumba
Bank Teller
Towson,MD
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Tax Intern
RSM US LLP
01.2023 - 03.2023
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Prepared individual, trust, partnership and corporate tax returns.
- Utilized proactive tax reduction strategies to support clients and reduce liability.
- Organized client tax documents to facilitate quick preparation of tax returns.
Summer Tax Intern
RSM US LLP
06.2022 - 08.2022
- Prepared individual, trust, partnership and corporate tax returns.
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Calculated local, state, federal and international taxes.
- Organized client tax documents to facilitate quick preparation of tax returns.
Bank Teller
Truist Bank
07.2021 - 01.2022
- Educated customers on the use of banking websites and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
Clerk
BookHolders
Towson, MD
05.2021 - 07.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Crew Member
McDonald's Restaurant
Towson, MD
02.2020 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Associate Cashier
Giant Food Stores
10.2017 - 02.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Economics
Towson University
Baltimore, MD12-2023
Associate of Science - Business Administration And Management
Montgomery College
Rockville, MD12-2018
Skills
- Accounts receivable and payable
- Basic accounting principles
- Analytical and Critical Thinking
- Problem-Solving
- Transaction processing
- Banking
- Customer relationship development
- Accounting systems and software
- Relationship building and management
- Compliance, banking laws, and regulations
- Banking Standards
- Transaction Error Identification
- Teller Transactions
- Money Handling
Affiliations
- National Association of Black Accountants
- Beta Alpha Psi
Software
MOS Excel
MS Office
Sharepoint
Adobe
Python
CCH Axcess
Certification
Certified Microsoft Office Specialist, Microsoft - 09/2020
Languages
French
Native or Bilingual
Timeline
Corporate Tax Intern
RSM US LLP
01.2023 - 03.2023
Summer Tax Intern
RSM US LLP
06.2022 - 08.2022
Bank Teller
Truist Bank
07.2021 - 01.2022
Clerk
BookHolders
05.2021 - 07.2021
Crew Member
McDonald's Restaurant
02.2020 - 08.2020
Customer Service Associate Cashier
Giant Food Stores
10.2017 - 02.2018
Bachelor of Science - Economics
Towson University
Associate of Science - Business Administration And Management
Montgomery College
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