Mervice Alah Abung
Springfield,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Revenue Auditor
State of Illinois
08.2023 - Current
- Investigated discrepancies discovered during auditing process.
- Improved revenue accuracy by conducting thorough audits and identifying discrepancies in financial records.
- Streamlined audit processes, resulting in increased efficiency and reduced time spent on each audit.
- Implemented all auditing information into GenTax.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditees staff to obtain necessary information for audits.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Planned and executed follow-up audits at appropriate intervals.
- Maintained detailed records of all audits conducted, allowing for easy reference and follow-up as needed.
- Maintained compliance with internal control system.
- Managed sensitive client information with utmost discretion, protecting both State's reputation and taxpayer's trust in our services. I manage approximately 30 incoming calls, emails and faxes per day from taxpayers.
- Presented findings from audit investigations to senior management, effectively communicating key insights for informed decision-making processes.
- Increased revenue collection by efficiently auditing tax returns and identifying discrepancies.
Revenue Tax Specialist
State of Illinois - Revenue
08.2021 - 07.2023
- Improved taxpayer satisfaction by offering timely assistance and clear guidance on taxation matters.
- Developed customized payment plans for taxpayers experiencing financial difficulties, minimizing delinquencies and collections actions.
- Maintained detailed records of all case files, ensuring accurate documentation for future reference or legal proceedings.
- Enhanced taxpayer compliance through conducting effective outreach programs and providing educational resources.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues. I manage approximately 25 incoming calls, emails and faxes per day from taxpayers.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
Operations Associate
Secretary of State of Illinois
02.2021 - 07.2021
- Oversaw daily operations, ensuring timely completion of tasks and adherence to State policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Increased customer satisfaction by implementing feedback systems to directly address concerns and improve service delivery.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues. I manage approximately 45 incoming calls per day from clients
Public Service Representative
Secretary of State of Illinois
10.2020 - 01.2021
- Served as liaison between public and internal departments, effectively communicating information about programs, services, or eligibility requirements.
- Utilized strong interpersonal skills to establish rapport with a diverse clientele, demonstrating empathy and understanding while maintaining professional boundaries.
- Facilitated collaborative relationships with community organizations, fostering strong partnerships to better serve the public.
- Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Demonstrated commitment to ongoing professional development, attending workshops and training sessions to stay current on industry trends and best practices.
- Maintained detailed records of all customer interactions, utilizing database software for accurate documentation and easy retrieval when needed.
- Participated in interdepartmental meetings, collaborating with colleagues across various units to improve service delivery overall.
- Supported continuous improvement initiatives through feedback collection from customers regarding their experiences with agency services provided.
- Adapted quickly to changing priorities and demands, effectively managing multiple tasks concurrently in a fast-paced work environment.
- Maintained up-to-date knowledge of applicable laws and regulations.
School Teacher and Accountant
Government Technical High School
10.2015 - 03.2019
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Created study guides, research materials and syllabi for students.
- Evaluated student progress through ongoing assessments, adjusting instruction as needed to address individual needs.
- Enhanced classroom management skills, resulting in a more focused and productive learning environment.
- Developed financial models to assess and analyze financial performance of clients.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Tracked funds, prepared deposits and reconciled accounts.
- Provided journal entries and performed accounting on accrual basis.
- Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
- Supported strategic decision-making by providing accurate and timely financial reports to executive management.
Education
Master of Arts - Accounting
University of Illinois At Springfield
Springfield, IL05.2024
Master of Arts - Business Management
University of Dschang
Dschang Cameroon07.2018
Bachelor of Arts - Business Administration
University of Dschang
Dschang Cameroon07.2017
Skills
- Auditing Techniques
- Tax Compliance
- Accounting Processes
- Critical Thinking and Analysis
- Bookkeeping and Reconciliation
- Multitasking Abilities
- Problem-solving abilities
- Time Management
- Teamwork and Collaboration
- Customer Service
Timeline
Revenue Auditor
State of Illinois
08.2023 - Current
Revenue Tax Specialist
State of Illinois - Revenue
08.2021 - 07.2023
Operations Associate
Secretary of State of Illinois
02.2021 - 07.2021
Public Service Representative
Secretary of State of Illinois
10.2020 - 01.2021
School Teacher and Accountant
Government Technical High School
10.2015 - 03.2019
Master of Arts - Accounting
University of Illinois At Springfield
Master of Arts - Business Management
University of Dschang
Bachelor of Arts - Business Administration
University of Dschang
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