Mervin Jones

GROUNDS/GENERAL SERVICE SUPERVISOR

Delaware State University

06.2018 - Current

Handled customer complaints and inquiries.
Assisted with training and development of team members.
Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Managed daily operations of the service department, maintaining a high level of organization and productivity.
Monitored team's performance and gave feedback when necessary.
Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Implemented project management techniques to overcome obstacles and increase team productivity.