Mervin Nemedez
Sparks,NV
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Positive, upbeat. More than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Manager
Instant Lube LLC
Sparks, NV
04.2010 - 11.2023
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Designed strategies for improving the quality of services provided by the organization.
- Provided training for employees on new software systems used in business operations.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Recommended process improvements that would reduce costs while increasing productivity.
- Negotiated pricing agreements with suppliers based on organizational needs.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Interacted with customers with utmost professionalism to solve various problems.
- Used variety of software packages to support sales functions.
Freight Team Associate
WinCo Foods
Reno, NV
08.2019 - 01.2022
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Unloaded trucks using forklift or other manual methods as needed.
- Provided support to other team members when needed throughout shift.
- Operated equipment such as pallet jacks, electric lifts., in accordance with OSHA standards.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Used boards and pallets to stack freight at designated locations.
- Transported freights using forklifts, pallet jacks, dollies and carts.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions and offered product advice.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Emissions Technician
Instant Smog
Sparks, NV
03.2012 - 08.2016
- Performed detailed inspections of vehicle exhaust systems, including catalytic converters, to ensure compliance with emissions regulations.
- Maintained accurate records of emissions data collected during tests and inspections.
- Provided technical support to other technicians regarding complex emission testing procedures.
- Troubleshot issues related to engine performance and emissions control systems.
- Calibrated gas analyzers used for measuring different types of pollutants emitted from vehicles or stationary sources.
- Evaluated the effectiveness of emission control devices installed on engines or vehicles through visual inspection techniques.
- Performed regular maintenance checks on all tools, instruments, and equipment utilized during emission tests.
- Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
Manager/Certified Lube Technician
Terrible Herbst Lube
Reno, NV
02.2005 - 02.2010
- Performed oil changes and other lube services on a variety of vehicles, including cars, trucks, vans, and SUVs.
- Inspected the undercarriage of vehicles for potential problems such as fluid leaks or worn parts.
- Checked and filled fluids such as engine oil, transmission fluid, brake fluid, coolant, power steering fluid, and windshield wiper fluid.
- Tested batteries using specialized equipment to determine charge level and condition of battery cells.
- Replaced air filters according to manufacturer's specifications.
- Verified customer information in order to accurately record work performed on each vehicle.
- Monitored inventory levels of lube supplies such as oil filters, antifreeze and coolant, grease cartridges., ordering new items when necessary.
- Communicated with customers regarding any additional services needed or recommended by the technician based on their findings during inspection.
- Repaired minor issues such as topping off fluids or replacing fuses and bulbs where applicable.
- Maintained a clean workspace throughout the day in order to adhere to safety regulations.
- Provided technical advice to customers regarding maintenance schedules for their vehicles.
- Educated customers on the importance of regular oil changes and preventative maintenance services.
- Followed company protocols regarding disposal of used motor oils and other hazardous materials.
- Completed paperwork accurately at the end of each job detailing services provided for future reference.
- Used diagnostic tools such as scan tools or code readers when needed to identify potential problems with a vehicle's systems.
- Participated in ongoing training sessions in order to stay up-to-date on the latest automotive technologies.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Changed oil, transmission fluid and filters in vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
Cosmetics Associate
Macy's
Reno, NV
07.2003 - 02.2005
- Assisted in creating displays to attract customer attention.
- Maintained a clean and organized work environment.
- Provided feedback on products to management team.
- Stocked shelves with new inventory.
- Performed daily opening and closing procedures for store operations.
- Organized merchandise according to brand guidelines and store layout standards.
- Conducted regular inventory checks to ensure adequate stock levels.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Courtesy Clerk
Walmart
Reno, NV
03.2001 - 01.2003
- Greeted customers and provided assistance in locating items.
- Operated a cash register to process payments from customers.
- Assisted customers with product selection and answered questions about store policies.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Processed returns and exchanges according to company policy.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Verified that prices on shelf tags matched those listed on computer system.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Carried out special orders requested by customers promptly and efficiently.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to proper location.
- Escorted customers to desired merchandise location.
- Delivered exceptional customer service by greeting customers and directing to desired items.
Cashier
KFC Restaurant
Reno, NV
03.2000 - 10.2000
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Cleaned spills immediately using appropriate methods per company policy.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Education
Some College (No Degree) - Automotive Mechanics
Truckee Meadows Community College
Reno, NVSkills
- Policy Implementation
- Operations Management
- Policy Enforcement
- Problem-Solving
- Product Knowledge
- Skilled Multi-Tasker
- Customer Retention
- Employee Management
- Customer Service
- Staff Training
- Employee Scheduling
- Issue Resolution
- Team Building and Leadership
- Training and Mentoring
- Staff Management
- Excellent Communication
- Attention to Detail
- Dependable and Responsible
- Microsoft Word
- Relationship Building
- Organization
- Flexible and Adaptable
Certification
- AOCA(Automotive Oil Change Association) 2006
- AOCA Business manager 2009/2015
- Hunter Engineering 2016
- Nevada Emission Inspector 2012
Timeline
Freight Team Associate
WinCo Foods
08.2019 - 01.2022
Emissions Technician
Instant Smog
03.2012 - 08.2016
Business Manager
Instant Lube LLC
04.2010 - 11.2023
Manager/Certified Lube Technician
Terrible Herbst Lube
02.2005 - 02.2010
Cosmetics Associate
Macy's
07.2003 - 02.2005
Courtesy Clerk
Walmart
03.2001 - 01.2003
Cashier
KFC Restaurant
03.2000 - 10.2000
Some College (No Degree) - Automotive Mechanics
Truckee Meadows Community College
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