Mervin Williams
Streetsboro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Cheesecake Factory
Lyndhurst
02.2020 - Current
- Mixed and served a variety of cocktails and beverages.
- Provided excellent customer service in a fast-paced environment.
- Resolved customer complaints with professionalism and care.
- Assisted in training new bartenders on procedures and recipes.
Logistics Coordinator
XPO Logistics
Orlando
06.2019 - 01.2020
- Coordinated logistics operations to ensure timely deliveries and efficient routing.
- Managed inventory levels using warehouse management systems for accuracy.
- Communicated with carriers to schedule shipments and resolve issues promptly.
Logistics Account Executive
Total Quality Logistics
Orlando
05.2018 - 06.2019
- Coordinated, dispatched, and tracked freight shipments across North America (Canada, Mexico and all 50 States.)
- Achieved top 5 in the south east region for each phase of the broker role
- Negotiated daily with carriers and customers to maximize profit margin.
- Handled a vast variety of cargo (produce, oversized cargo, building materteral)
- Provided excellent customer service, while also being available 24/7
- Built a book of business of 25+ customers by cold calling and generating leads
- Produced over $250,000 in Sales.
Server
Planet Hollywood Observatory
Orlando
12.2016 - 01.2018
- Delivered unique, pleasant, and Disney standard service
- Sell High dollar items on the menu by making persuasive recommendations
- Regularly check on guest to ensure satisfaction with each beverage and food course
- Routinely cleaned table lines, table settings, glassware, windowsills, counters, and carpets.
Merchandise
The Walt Disney Company
Orlando
05.2016 - 01.2017
- Assure our guests feel welcomed and are educated about our offering to help assure a higher intent of return
- Partnered with peers and management to work on ways to achieve or 100% Guest Service initiative
- Utilize open and closed ended conversation techniques to make our guests feel conversations are important
- Work with peers to ensure a great park arrival experience and exit for our guests
- Utilize operational tools to ensure service for our guests and provide unique and memorable engagements
Server
Ponderosa Steak House
Carrollton
04.2012 - 05.2016
- Delivered unique, pleasant, and fast service
- Answered questions about menu selections and made recommendations when requested
- Regularly checked on guest to ensure satisfaction with each beverage and food course
- Routinely cleaned table lines, table settings, glassware, windowsills, counters, and carpets
Education
Associate in Science - Hotel and Casino Management and Travel and Tourism Administration
Pittsburgh Technical Institute
Oakdale, PASkills
- Physical: 15 mile run average: 12:30 1 minute push up average: 75
- Communication: Able to articulate project goals and initiatives to management Ability to partner with peers and cross lines of business to assure the success of those goals and initiatives
- Multi-Tasking: A strong ability to take on multiple projects and assure success, while maintaining basic day-to-day responsibilities
- Self-Motivated and Determined: Strive to find new opportunities in every work place as well as efficiently finish every task
Certification
Insurance License
Community Service
Project M.O.R.E - Mentoring in Ohio for Reading Excellence. Over 100 hours of helping to increase the reading skills of elementary level students.
Timeline
Bartender/Server
The Cheesecake Factory
02.2020 - Current
Logistics Coordinator
XPO Logistics
06.2019 - 01.2020
Logistics Account Executive
Total Quality Logistics
05.2018 - 06.2019
Server
Planet Hollywood Observatory
12.2016 - 01.2018
Merchandise
The Walt Disney Company
05.2016 - 01.2017
Server
Ponderosa Steak House
04.2012 - 05.2016
Associate in Science - Hotel and Casino Management and Travel and Tourism Administration
Pittsburgh Technical Institute