Mervin (Randy) WALKER

Lead the Operational Excellence practice and collaborate with other practices to drive business development, staffing, and delivery of projects in business architecture, business analysis, and process improvement to solve complex client problems.

• Conducted current state, conducting interviews and workshops to compile pain points, gaps, and observations
• Defined desired business and IT capabilities and maturity levels
• Assessed gaps between current IT capability maturity and desired IT capability maturity
• Identified and defined initiatives to close gaps between current and desired IT infrastructure
• Developed phased 3-Yr road map for state University client with prioritized set 50+ future state initiatives
• Developed detailed implementation, risk and change management plans for ERP Transformation effort impacting 5 regional markets for International Commercial Cleaning Company

• Provided management oversight and overall migration planning for global Amazon Web Services (AWS) Migration
• Led migration of Field Merchandising dashboard processes from Teradata to Google Cloud Platform (GCP) for Global DIY Retailer
• Conducted evaluation of Global Telecom company's business units to identify pain points and provide recommendations across end-to-end Order Management lifecycle from Sales through Fulfillment
• Organized and managed Hotel Lifecycle Transformation Program to define execute cross-functional projects for Global Hotel Carrier
• Provided strategic program leadership, guidance, and change management support across Global 100 Bank's SDLC and Risk Frameworks to expedite adherence and adoption of new Technology Development Lifecycle (TDLC)
  methodology

Led execution and delivery of multiple projects including: PMO Development and Governance, Risk Control Self Assessment (RCSA), Knowledge Transfer Program Design and Implementation, Fed Readiness Planning, Finance Transformation Planning & Implementation, Claims System Selection & Implementation, Operational Separation, Policy Administration Risk Assessment and System Replacement Planning

• Led creation and ongoing management of PMO for successful implementation of global Actuarial Transformation
• Program
• Led deployment of Risk Control Self-Assessments (RCSA) across Global 100 insurance carrier's domestic and international operations to identify, measure, monitor, and mitigate compliance risk
• Led Global 1000 telephone carrier's knowledge capture, transfer and readiness planning efforts for corporate relocation of business operations
• Led identification of operational gaps and improvement opportunities based on review of life insurance carrier's dry-run of their stress testing and reporting process for Fed reporting
• Led creation of multi-year implementation road-map to enhance forecasting and reporting capabilities for large life insurance carrier
• Led creation of standalone Target Operating Model (TOM) for Finance and Actuarial functions covering people, process, technology, contracts and assets
• Established and managed PMO operations for Claims System Selection and Replacement project
• Conducted risk assessment of life insurance carrier's legacy policy administration systems and recommended options for risk mitigation
• Developed strategic road-map, program governance structure and enterprise project plan for execution of policy administration systems replacement efforts.

Led execution and delivery of multiple projects including: Claims System Selection & Implementation, Claims Process Transformation, Finance Systems Integration Assessment, New Business & U/W Process Transformation, PMO Operations, Acct Maintenance & Billing Process Improvement, Online Enrollment Product Development.