MERY CHAGOYA
Universal City,TX
Summary
Well-qualified dispatch with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, brokers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Motivated Assistant Supervisor eager to take on increasing responsibility to enhance business operations. Offering 7 years of experience in the trucking industry and willingness to take on any function using resourceful and adaptable approach.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Analytical Insurance Underwriter with expertise in property & casualty. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Motivated claims adjuster specializing in property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
18
18
years of professional experience
Work History
Assistant Supervisor/Dispatcher
VM TRANSPORTATION LLC
01.2017 - Current
- Managed records and documentation for payroll, and workflow.
- Played an integral role in the hiring process by conducting interviews, evaluating candidates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled incoming calls and emails from brokers regarding issues with deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations in different states.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Tracked and monitored vehicle performance and maintenance.
Customer Service Representative
Alorica
01.2016 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Underwriter
Interstate Bankers Casualty Company
02.2013 - 11.2015
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Collaborated with agents to develop customized insurance packages, meeting specific client needs.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
Customer Service Representative/Claims Adjuster
Interstate Bankers Casualty
01.2007 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Examined claims forms and other records to determine insurance coverage.
Education
High School Diploma -
Amundsen High School
Chicago06.1998
Skills
- Records Management
- Employee Performance Management
- Excellent Communication
- Expense Tracking
- Computer Skills
- Customer Service
- Teamwork and Collaboration
- MS Office
- Hiring and Training
- Multitasking Abilities
Timeline
Assistant Supervisor/Dispatcher
VM TRANSPORTATION LLC
01.2017 - Current
Customer Service Representative
Alorica
01.2016 - 12.2016
Underwriter
Interstate Bankers Casualty Company
02.2013 - 11.2015
Customer Service Representative/Claims Adjuster
Interstate Bankers Casualty
01.2007 - 02.2015
High School Diploma -
Amundsen High School
Similar Profiles
Daniel Armando ViejoDaniel Armando Viejo
Accounting Manager at VM Carriers LLCAccounting Manager at VM Carriers LLC
Ahamed AshikAhamed Ashik
Procurement Specialist at ABRA VM & SD INTERNATIONAL FZ LLCProcurement Specialist at ABRA VM & SD INTERNATIONAL FZ LLC
Amiliya SyedAmiliya Syed
Service Desk Lead- DIEZ at Dell - Vapor VMService Desk Lead- DIEZ at Dell - Vapor VM