Mery Cordero
Orlando,Fl
Summary
Driven Restaurant General Manager with 15 years of experience in fast food operations, including 7 years leading KFC locations. Skilled in team leadership, operational management, and customer service excellence. Seeking to leverage my leadership, teambuilding, and operational expertise in a new challenging role to drive success and growth.
Overview
12
12
years of professional experience
Work History
Floating training manager
KFC Corporation
01.2024 - Current
- Support restaurants that are in need of training
- Help open new locations
- Interview candidates for eligible promotion
Restaurant General Manager
KFC Corporation
Union Park
01.2019 - 01.2022
- Led daily operations of a high-volume KFC restaurant, ensuring consistent achievement of operational goals
- Managed a team of many employees, providing coaching, mentoring, and development to foster a productive work environment
- Implemented sales and marketing strategies, resulting in increase in sales
- Ensured compliance with company standards in food safety, customer service, and quality control
- Analyzed financial reports, controlled budgets, and improved profit margins through efficient cost management
- Collaborated with district managers to set and achieve performance targets, contributing to recognition for outstanding store performance
Assistant Manager
KFC Corporation
Union Park
01.2018 - 01.2019
- Supported the RGM in managing daily operations, including scheduling, inventory control, and team management
- Developed team members through training and performance feedback, improving employee retention and satisfaction
- Assisted in achieving monthly sales targets by implementing local store marketing strategies
- Monitored customer service and addressed any complaints or concerns to ensure customer satisfaction
Shift Supervisor
KFC Corporation
Union Park
01.2013 - 01.2018
- Supervised shifts to maintain operational efficiency and meet service standards during peak hours
- Coordinated with the kitchen and front-of-house teams to deliver timely and accurate customer orders
- Ensured staff adherence to safety and sanitation guidelines, leading to improved health inspection scores
- Assisted in training new employees and creating a collaborative team environment
Skills
- Leadership & Team Development
- Customer Service Excellence
- Staff Training & Development
- Inventory Control & Cost Management
- Performance Metrics & Target Achievement
- Sales & Marketing Strategy Implementation
Accomplishments
- Best of best 2023 top 5 RGM
- Recognized as exceptional RGM, based on sales growth and customer satisfaction metrics
- Great leadership development and staff engagement initiatives
- Led store to achieve for excellence in operational management
- Consistently met or exceeded quarterly sales and profitability goals for 7 consecutive years
References
Available upon request
Timeline
Floating training manager
KFC Corporation
01.2024 - Current
Restaurant General Manager
KFC Corporation
01.2019 - 01.2022
Assistant Manager
KFC Corporation
01.2018 - 01.2019
Shift Supervisor
KFC Corporation
01.2013 - 01.2018
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