Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mery Diaz

Allentown,PA

Summary

Highly skilled Senior Customer Service Representative with background in fast-paced, customer-focused environments. Extensive experience resolving complex customer inquiries, improving customer satisfaction levels, and driving overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Proven capacity to influence positive changes within previous roles through innovative problem-solving techniques. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

5
5
years of professional experience

Work History

Senir Customer Service Representative

Geodis
Breinigsville, PA
09.2020 - Current
  • Assisted in developing strategies to improve the overall customer experience.
  • Responded promptly to inquiries from customers about products or services.
  • Coordinated with suppliers regarding delivery dates, product availability.
  • Followed up with customers after purchases to ensure satisfaction.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated system with order specifics and customer details, preferences, and billing information.

Inventory Specialist

Geodis
Breinigsville, PA
09.2020 - Current
  • Responded promptly to customer inquiries regarding product availability.
  • Responded promptly to requests from customers regarding product availability.
  • Assisted in developing standard operating procedures for receiving goods into the warehouse.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical BOL and computer records.
  • Entered information into system to update status reports.

Recruitment Specialist

Resource Solutions Associates
Quakertown, PA
07.2023 - 01.2025
  • Analyzed data from applicant tracking systems to identify trends in the recruitment process.
  • Conducted initial phone screenings with prospective candidates.
  • Researched industry trends related to recruitment best practices.
  • Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
  • Created and maintained a database of candidate information.
  • Scheduled in-person interviews for management review.
  • Maintained a talent pipeline of potential candidates for future job openings.
  • Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Onsite Manager

Resource Solutions Associates
Quakertown, PA
11.2022 - 01.2025
  • Supervised staff, ensured proper training and development of team members.
  • Developed and implemented strategies to enhance customer satisfaction.
  • Resolved customer complaints in an efficient manner.
  • Assisted customers in selecting appropriate products or services.
  • Implemented new policies or procedures based on changing business needs.
  • Resolved conflicts between team members in a professional manner.
  • Coordinated with other departments to ensure smooth operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.

Education

GED -

Siglo XXI
Sto Dgo, Dominican Republic
09-2004

Skills

  • Customer service
  • Order management
  • Inventory control
  • Data entry
  • Supplier coordination
  • Customer relationship management
  • Conflict resolution
  • Documentation review
  • Excellent communication
  • Problem resolution
  • Customer service excellence
  • Strategic planning
  • Recruitment marketing
  • Behavioral interviewing
  • Onboarding process
  • Candidate assessment
  • Candidate sourcing
  • Staff hiring and recruitment

Languages

English
Professional
Spanish
Professional

Timeline

Recruitment Specialist

Resource Solutions Associates
07.2023 - 01.2025

Onsite Manager

Resource Solutions Associates
11.2022 - 01.2025

Senir Customer Service Representative

Geodis
09.2020 - Current

Inventory Specialist

Geodis
09.2020 - Current

GED -

Siglo XXI

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