Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mery Guerrero

Greenville,SC

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. A Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Receptionist

Allen C. Ladd, P.C.
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Restaurant Hostess

Adams Bistro
01.2023 - 07.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Answered customer questions about hours, seating, and menu information.
  • Completed daily side work and opening and closing duties without fail.

Server

Tito's Restaurant Pizzeria
04.2022 - 01.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Restaurant Busser

The Cheesecake Factory
04.2019 - 01.2022
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
  • Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
  • Facilitated effective communication between front-of-house and back-of-house teams to maintain seamless dining experiences for all patrons.
  • Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

High School Diploma -

JL Mann High School
Greenville, SC
06.2019

Skills

  • Bilingual
  • Punctual and Reliable
  • Telephone & Computer Skills
  • Organization Skills
  • Customer/Client Relations
  • Verbal and Written Communication
  • Active Listening
  • Confidentiality Maintenance
  • Multitasking Abilities
  • Typing Speed
  • Customer Service
  • Problem Solving

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Allen C. Ladd, P.C.
07.2023 - Current

Restaurant Hostess

Adams Bistro
01.2023 - 07.2023

Server

Tito's Restaurant Pizzeria
04.2022 - 01.2023

Restaurant Busser

The Cheesecake Factory
04.2019 - 01.2022

High School Diploma -

JL Mann High School
Mery Guerrero