Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. A Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Allen C. Ladd, P.C.
07.2023 - Current
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction
Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Hostess
Adams Bistro
01.2023 - 07.2023
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Answered customer questions about hours, seating, and menu information.
Completed daily side work and opening and closing duties without fail.
Server
Tito's Restaurant Pizzeria
04.2022 - 01.2023
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Busser
The Cheesecake Factory
04.2019 - 01.2022
Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
Facilitated effective communication between front-of-house and back-of-house teams to maintain seamless dining experiences for all patrons.
Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Education
High School Diploma -
JL Mann High School
Greenville, SC
06.2019
Skills
Bilingual
Punctual and Reliable
Telephone & Computer Skills
Organization Skills
Customer/Client Relations
Verbal and Written Communication
Active Listening
Confidentiality Maintenance
Multitasking Abilities
Typing Speed
Customer Service
Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Allen C. Ladd, P.C.
07.2023 - Current
Restaurant Hostess
Adams Bistro
01.2023 - 07.2023
Server
Tito's Restaurant Pizzeria
04.2022 - 01.2023
Restaurant Busser
The Cheesecake Factory
04.2019 - 01.2022
High School Diploma -
JL Mann High School
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