Mery Saad
Mount Juliet,TN
Summary
SUMMARY
- Accomplished professional with extensive experience in customer service and cash management, honed at companies like McDonald's Restaurant. Excelled in staff training and conflict resolution, boosting team performance and customer satisfaction.
- I’m confident in my ability to retain information quickly and sufficiently. I can provide leadership and understanding in the work place as well as being kind to management, coworkers, and customers.
- Past/current management and coworkers enjoy having me as an employee and find me a great help. I have the dedication, ambition, and patience to be successful in anything that I do. I don’t quit or give up on my work. I also easily maintain good bonds with anyone and being social comes easy to me. I find a good attitude, being understanding towards everyone, patience, and professionalism are very important factors in a work place.
AWARDS
- HOSA Researched Persuasive Writing and Speaking 5th Place TN High School Award: I received this award through participating in a HOSA competition. I prepared an essay and speech which required me giving the speech to 4 judges, and being scored based on certain guidelines and rubric form. The competition included many people from around Tennessee.
CERTIFICATIONS AND LICENSES
- OSHA-10: April 2023 to Present
- BLS Provider: August 2024 to Present
Overview
3
3
years of professional experience
Work History
Cashier/Fulfillment
Target
09.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Trainer/Cashier/Cook/Drive Thru/Shift Lead
McDonald's Restaurant
04.2021 - 09.2023
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
High School Diploma -
Mount Juliet High School
Mount Juliet, TN05.2025
Skills
- Customer Service
- Cash Register Operation
- Returns processing
- POS Systems
- Cash handling and management
- Time management skills
- Staff Training
- Complex Problem-Solving
- Written and verbal communication
- Conflict Resolution
Timeline
Cashier/Fulfillment
Target
09.2023 - Current
Crew Trainer/Cashier/Cook/Drive Thru/Shift Lead
McDonald's Restaurant
04.2021 - 09.2023
High School Diploma -
Mount Juliet High School