Mery Ann Lanipa
Doha
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Waitress
Newrest Gulf
Doha
11.2020 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Housekeeping Attendant
Acciona GSSG FACILITY SERVICES MENA
Doha
10.2015 - 10.2020
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
Production Operator
Cebu Mitsumi Inc
Danao City
07.2013 - 03.2014
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Welcomed customers and provided quick and attentive service.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Adhered to legal regulations to run compliant operations.
- Processed customer orders in line with established policies and procedures.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Actively participated in team projects and met critical deadlines.
- Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Inspected and adjusted work performed to meet expectations.
- Trusted to perform early production testing and production operations field testing.
- Supervised and coordinated production activities of site facilities to meet set production and work targets to meet safety standards.
Order Taker
HONGKONG MASTERCOOK Seafood Paluto Restaurant
Pasay City
04.2011 - 06.2013
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Welcomed customers and provided quick and attentive service.
- Developed and implemented strategies to increase efficiency in order processing.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed customer orders in line with established policies and procedures.
Education
Cansojong National High School
Talisay City,Cebu,Philippines 06.2008 - 04.2009
Skills
Menu memorization
Point of sale operation
Performance improvement
Food station setup
Food running
Stocking and replenishing
Dining area maintenance
Sales expertise
Hospitality service expertise
Food preparation and safety
Upselling techniques
Menu presentation
Timeline
Waitress
Newrest Gulf
11.2020 - Current
Housekeeping Attendant
Acciona GSSG FACILITY SERVICES MENA
10.2015 - 10.2020
Production Operator
Cebu Mitsumi Inc
07.2013 - 03.2014
Order Taker
HONGKONG MASTERCOOK Seafood Paluto Restaurant
04.2011 - 06.2013
Cansojong National High School
06.2008 - 04.2009