Meryem Agday
Queens
Summary
Accomplished Office Manager with a proven track record at Smart Touch PT, enhancing operational efficiency and driving business performance through expert data analysis and team collaboration. Skilled in Microsoft Excel and relationship building, adept at streamlining processes and improving team effectiveness. Achieved significant improvements in project delivery and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Smart Touch PT
New York
01.2021 - 12.2024
- Produced thorough, accurate and timely reports of project activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolved customer inquiries and complaints requiring management-level escalation.
Account Executive
Now Concepts
New York
03.2019 - 12.2020
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recruited, hired and trained new hires to optimize profitability.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Reported directly to regional Sales Manager regarding progress towards goals.
Office Administrator
Borough of Manhattan Community College
New York
08.2018 - 09.2019
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Coordinated and managed daily administrative operations of the office.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education
Bachelor of Arts - Digital Communications And Media
Baruch College
New York, NY07-2021
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
New York, NY05-2018
Skills
- Microsoft Excel
- Office administration
- Team collaboration
- Recruitment coordination
- Financial accounting
- Payroll processing
- Technical support
- Data analysis
- Problem solving
- Relationship building
Certification
- TEFL
Languages
Arabic
Professional
French
Professional
References
References available upon request.
Timeline
Office Manager
Smart Touch PT
01.2021 - 12.2024
Account Executive
Now Concepts
03.2019 - 12.2020
Office Administrator
Borough of Manhattan Community College
08.2018 - 09.2019
Bachelor of Arts - Digital Communications And Media
Baruch College
Associate of Arts - Liberal Arts
Borough of Manhattan Community College
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