Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Meryem Essalhi

Waldorf,MD

Summary

Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

DASH IN
01.2016 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team member.
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground....
  • Controlled costs to keep business operating within budget and increase profits
  • Developed and maintained relationships with customers and suppliers through account development
  • Improved safety procedures to create safe working conditions for workers
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Established team priorities, maintained schedules and monitored performance
  • Improved marketing to attract new customers and promote business
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Defined clear targets and objectives and communicated to other team members.
  • Manage over 18 employees
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground

Front Desk Receptionist

Holliday Inn Express
08.2015 - 02.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Sales Associate

Regency Furniture
01.2006 - 04.2008
  • Built relationships with customers and community to promote long term business growth
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Solved customer challenges by offering relevant products and services
  • Set and achieved company defined sales goals
  • Selected correct products based on customer needs, product specifications and applicable regulations
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Achieved or exceeded company-defined sales quotas
  • Developed and maintained strong working relationships with professionals within assigned territory
  • Helped customers locate products and checked store system for merchandise at other sites
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance

Hostess

Olive Garden
09.2005 - 02.2006
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Abou Baker
Rabat, Morocco
06.2003

Skills

  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Mathematical calculations
  • Job inspections
  • Improvement initiatives
  • Schedule optimization
  • Budgeting
  • Verbal and written communication

Certification

  • CM - Certified Manager Certification
  • Certified Food Service Manager


Languages

Arabic
Native or Bilingual
Spanish
Elementary

Timeline

Manager

DASH IN
01.2016 - 06.2023

Front Desk Receptionist

Holliday Inn Express
08.2015 - 02.2016

Sales Associate

Regency Furniture
01.2006 - 04.2008

Hostess

Olive Garden
09.2005 - 02.2006

High School Diploma -

Abou Baker

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Meryem Essalhi