Meryiem Hadji
Springfield,OR
Summary
Member-focused Unit Coordinator equipped with administrative and customer service expertise. Helps keep Clubhouse services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Unit Coordinator
Brain Injury Services
Fairfax, VA
05.2021 - Current
- Assisted in the daily operation of the Clubhouse, providing backup support as needed to ensure consistent service delivery aligned with Clubhouse priorities and goals.
- Developed, implemented, and coordinated work unit activities and social community outings tailored to the needs and interests of up to 20 members.
- Served on the case management team, adhering to organizational policies and procedures while planning and coordinating services for assigned members.
- Collaborated with members to develop, monitor, and update individualized service plans and progress reports, ensuring alignment with Clubhouse policies.
- Provided training, supervision, and evaluation of members' progress and participation in Clubhouse program activities.
- Gathered necessary data to track member progress and implemented behavior interventions based on positive behavioral support methodology.
- Maintained individual member records in accordance with organizational standards and participated in intake and assessment activities as needed.
- Coordinated services with internal staff and external agencies, facilitating member access to community resources and partnerships.
- Contributed to the development and implementation of Vocational Transitions Program activities to support members' vocational goals.
- Assisted with regular program evaluation and quality improvement initiatives to enhance service delivery.
- Actively participated in staff development meetings and represented the Clubhouse at meetings and conferences.
- Supported Clubhouse fundraising activities to sustain program operations.
- Demonstrated proficiency in Microsoft Office Programs and general office equipment to facilitate work unit tasks.
Activity Assistant
Silverado Memory Care
Alexandria, VA
11.2019 - 04.2021
- Planned, organized, and facilitated a variety of stimulating activities for residents with memory impairment, including arts and crafts, music therapy, reminiscence therapy, and physical exercises.
- Adapted activities to meet the individual needs, preferences, and abilities of residents, ensuring meaningful engagement and participation.
- Collaborated with interdisciplinary team members, including caregivers, nurses, and therapists, to develop personalized care plans and activity goals for residents.
- Assisted residents with activities of daily living (ADLs), including grooming, toileting, and meal assistance, while promoting independence and dignity.
- Provided emotional support and companionship to residents, fostering a warm and nurturing environment.
- Documented residents' participation and progress in activities, as well as any changes in behavior or health status, in accordance with facility policies and procedures.
- Engaged families and caregivers in activities and events, providing opportunities for meaningful interaction and involvement.
- Implemented safety protocols and emergency procedures to ensure the well-being and security of residents at all times.
- Participated in staff meetings, training sessions, and continuing education
- programs to enhance knowledge and skills in dementia care and activity programming.
- Contributed to the development and implementation of special events and outings to enrich residents' lives and create lasting memories.
- Performed clerical duties such as filing, copying, and data entry.
Manager
Asante Sana Inn
Columbia Heights, DC
10.2016 - 08.2017
- Managed day-to-day operations of the bed and breakfast, including guest services, housekeeping, and maintenance, ensuring high standards of quality and service.
- Supervised a team of staff members, including front desk personnel, housekeepers, and maintenance workers, providing training, guidance, and performance evaluations.
- Oversaw reservations and bookings, ensuring accurate record-keeping and efficient communication with guests regarding their accommodations.
- Coordinated housekeeping schedules and inspections to maintain cleanliness and presentation standards throughout the property.
- Managed inventory and ordering of supplies, including linens, toiletries, and cleaning supplies, to ensure adequate stock levels and cost-effective purchasing.
- Implemented marketing initiatives to attract new guests and increase occupancy rates, including social media promotion, website management, and collaboration with local tourism organizations.
- Handled guest inquiries, requests, and concerns in a professional and timely manner, striving to exceed expectations and enhance guest satisfaction.
- Conducted regular property inspections to identify maintenance issues and ensure the safety and comfort of guests.
- Maintained financial records, prepared budgets, and managed expenses to achieve profitability goals while providing excellent service to guests.
- Developed and implemented policies and procedures to optimize efficiency, streamline operations, and enhance the guest experience.
- Fostered positive relationships with guests, vendors, and community partners to promote goodwill and enhance the reputation of the bed and breakfast.
Education
Bachelor of Arts - Psychology
Saint Cloud State University
Saint Cloud, MN05-2019
Associate of Science - Business Administration
Northern Virginia Community College
Alexandria, VA12-2016
Associate of Arts - Hotel Management
Institute of Tourism And Hotel Management
Morocco 06-2011
Skills
- Program Management
- Planning Oversight
- Training Course Coordination
- Program Implementation
- Strong understanding of dementia and memory impairment
- Excellent interpersonal and communication skills
- Creative and innovative approach to activity planning
- Ability to work effectively as part of a multidisciplinary team
- Compassionate and patient demeanor
- Knowledge of therapeutic techniques and interventions for memory care residents
- Proficient in documentation and record-keeping
- Commitment to providing person-centered care and promoting resident dignity and autonomy
- Excellent interpersonal and communication skills
- Strong leadership and team-building abilities
- Proficient in property management software
- Knowledgeable in hospitality industry best practices
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Creative problem solver with a customer-focused approach
Languages
Arabic
Native/ Bilingual
French
Professional
Amazigh
Native/ Bilingual
Timeline
Unit Coordinator
Brain Injury Services
05.2021 - Current
Activity Assistant
Silverado Memory Care
11.2019 - 04.2021
Manager
Asante Sana Inn
10.2016 - 08.2017
Bachelor of Arts - Psychology
Saint Cloud State University
Associate of Science - Business Administration
Northern Virginia Community College
Associate of Arts - Hotel Management
Institute of Tourism And Hotel Management
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