Merykal Hightower
Marietta,GA
Summary
Proven Retail Associate with a track record of enhancing customer satisfaction and streamlining operations at TJX Companies. Excels in cash handling accuracy and fostering positive customer engagements, significantly contributing to team goals and sales targets. Demonstrates reliability and a proactive approach, ensuring a welcoming shopping environment and efficient inventory management.
Overview
3
3
years of professional experience
Work History
Retail Associate
TJX Companies
06.2023 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Front End Associate
Walmart
05.2022 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Retail Associate
Kohls
11.2021 - 01.2022
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Shift Leader
Dunkin' Donuts
02.2021 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05.2026
High School Diploma -
Mceachern High School
Powder Springs, GA05.2022
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Reliability and punctuality
- Cash Register Operation
- Cleaning and sanitizing
- Verbal and written communication
- Store maintenance
- Sales proficiency
- Self-directed learning
- Proactivity
Timeline
Retail Associate
TJX Companies
06.2023 - Current
Front End Associate
Walmart
05.2022 - 12.2022
Retail Associate
Kohls
11.2021 - 01.2022
Shift Leader
Dunkin' Donuts
02.2021 - 11.2021
Bachelor of Science - Psychology
Kennesaw State University
High School Diploma -
Mceachern High School