Meryl Brown
Lawrence
Summary
Detail-oriented Assistant Manager with a proven track record in leadership roles, establishing clear guidelines and enforcing consistent policies to enhance staff satisfaction and achieve objectives. Demonstrates strong relationship-building, multitasking, and decision-making skills, effectively managing multiple priorities to ensure smooth company operations. Communicative team leader with exceptional time management and documentation abilities, overseeing employee performance and mentoring new talent. Motivated professional with extensive experience in driving team success and maintaining high standards of productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Biolife Plasma Services
Methuen
11.2023 - Current
- Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.
Center Supervisor
BioLife Plasma Services
Medford
10.2022 - 11.2023
- Responsible for the general supervision of employees assigned to the production areas. perform all technical tasks required within the production areas. Given assistance to management to achieve business goals. Complied with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and initiated proper performance of day-to-day activities.
Lead Technician
Biolife Plasma Services
Medford
03.2022 - 10.2022
- Met customer service expectations while performing duties in Medical History, Phlebotomy, and Sample Processing areas.
Trained new and existing staff on donor center procedures through demonstrations and feedback.
Provided leadership to support center management and supervisory teams, overseeing operational flow.
Executed all non-core area tasks and responsibilities designated for Lead Technician and above.
SPCT
BioLife Plasma Services
Medford
01.2022 - 03.2022
- Committed to meet customer service expectations, Performed all required duties in the area of Phlebotomy, performed all required duties in the area of Medical History.
Collections Specialist
Cambece Law Office
Beverly
01.2011 - 05.2015
- Responsible for dealing with all aspects of a litigation focused debt recovery process and for managing
an assigned case load effectively in line with agreed client service levels.
• Advising debtors of the possible consequences of non-payment.
• Communicating with clients via post, telephone and emails.
• Reporting any suspected fraudulent activity to the Fraud Manager.
• Contacting people who owe money to the company.
• Securing payment form debtors.
• Investigating claims of financial difficulties.
• Making enquiries to trace the whereabouts of defaulters.
• Keeping administrative records up to date.
• Visiting defaulters at the address they have given.
• Ensuring all contact is in line with the regulatory requirements.
• Making up to 80 phone calls every day to chase up outstanding debts.
• Handling a variety of customer service calls from people of all backgrounds.
Sales Manager
American Eagle Outfitters
Katy
09.2009 - 12.2011
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting and/or elevating them to the next job skill level. • Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Analyze daily, weekly, and monthly sales trends, and forecast accordingly. • Manage and maintain payroll through a given payroll ladder to align with the District and Region average.
• Execute visual standards per policy and procedure. • Conduct bi-weekly touch bases with all members of management through individual development.
Education
High School Diploma -
Morton Ranch High School
Katy, TX06-2008
Skills
- Regulatory compliance
- Quality assurance
- Personnel management
- Cost control
- Production oversight
- Customer relationship management
- Decision making
- Process improvement
- Staff training and development
- Reporting and documenting
- Workplace safety compliance
- Staff management
- Orientation and training
- Customer service and satisfaction
- Employee scheduling
Certification
- cpr and AED certified
Accomplishments
- Promoted to the Methuen Center in 2023, where I effectively managed wait times and led the center to achieve the top district ranking. Successfully improved operational efficiency by implementing performance contests, resulting in increased plasma collection volume while consistently meeting customer service targets.
Timeline
Assistant Manager
Biolife Plasma Services
11.2023 - Current
Center Supervisor
BioLife Plasma Services
10.2022 - 11.2023
Lead Technician
Biolife Plasma Services
03.2022 - 10.2022
SPCT
BioLife Plasma Services
01.2022 - 03.2022
Collections Specialist
Cambece Law Office
01.2011 - 05.2015
Sales Manager
American Eagle Outfitters
09.2009 - 12.2011
High School Diploma -
Morton Ranch High School
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