Singing
Meryl Chris Castelino
Technical Product Specialist IV
Bangalore,KA
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Technical Product Specialist IV
Sabre
04.2019 - Current
- Provided technical support and expertise to airline customers, resolving issues promptly to minimize disruption to operations.
- Acted as a liaison between customers and internal development teams, advocating for customer needs and ensuring timely resolution of technical issues.
- Managed customer accounts and maintained regular communication to foster strong relationships and ensure customer satisfaction.
- Contributed to the development of technical support processes and procedures to streamline operations and improve efficiency and training sessions for airline staff to promote product awareness and facilitate effective utilization.
- Collaborated with cross-functional teams to identify opportunities for product enhancements and improvements based on customer feedback and industry trends.
- Developed and maintained documentation such as user manuals, FAQs, and troubleshooting guides to assist customers in resolving common issues independently.
- Assisted in the testing and validation of new product features and releases, ensuring compatibility and functionality across different airline systems and platforms.
Contributor Product Analyst
Sabre
06.2014 - 03.2019
- Proficient in analyzing customer data, including feedback, complaints, and usage patterns, to identify trends, insights, and opportunities for product improvement.
- Ability to identify issues or pain points in the customer experience journey and propose solutions to address them, improving overall customer satisfaction and retention.
- Strong communication skills to effectively convey complex technical concepts and insights to both technical and non-technical stakeholders, including presenting findings and recommendations to management.
- Maintain comprehensive documentation of product features, enhancements, and customer feedback to facilitate knowledge sharing and future decision-making processes.
- Work closely with various departments such as marketing, sales, and customer support to gather insights and ensure alignment on product strategy and customer care initiatives.
Corporate Travel Counselor
American Express Global Business Travel
06.2012 - 06.2014
- Demonstrated ability to provide exceptional customer service by addressing inquiries, resolving issues, and catering to the individual needs of travelers, ensuring a positive experience.
- Implemented innovative cost-saving measures that led to a substantial reduction in overall travel expenses.
- Meticulous attention to detail when managing travel arrangements, ensuring accuracy in booking details, travel documentation, and billing information.
- Familiarity with travel booking systems, online reservation platforms, and other travel-related software to efficiently process bookings, access travel information, and stay updated on industry trends.
- Trained new hires on company systems and best practices, contributing to the success of the team as a whole.
- Collaborative team player willing to work closely with colleagues, sharing knowledge and resources to deliver exceptional service and support to customers.
Education
Masters in Tourism Administration -
Christ University
Bangalore 04.2001 -
Skills
Competitive Analysis
Interests
Music
Travelling
Timeline
Technical Product Specialist IV
Sabre
04.2019 - Current
Contributor Product Analyst
Sabre
06.2014 - 03.2019
Corporate Travel Counselor
American Express Global Business Travel
06.2012 - 06.2014
Masters in Tourism Administration -
Christ University
04.2001 -