MESA ZEIGLER

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Carried out professional service, retaining polite and friendly approach at all times.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Answered guest questions about event plans and food service choices.
• Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
• Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
• Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
• Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
• Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
• Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
• Streamlined banquet setup processes, reducing preparation time for events.

• Participated in regular performance evaluations to set goals for personal improvement in job responsibilities.
• Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
• Ensured compliance with local liquor laws by monitoring alcohol consumption levels at events.
• Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
• Developed strong relationships with vendors to maintain inventory levels and ensure quality products were used at events.
• Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
• Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
• Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
• Streamlined banquet setup process for improved efficiency and reduced labor costs.
• Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
• Trained new staff members on proper serving techniques, company policies, and customer service standards.
• Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
• Maintained a safe working environment by adhering to strict sanitation guidelines and safety protocols during banquet operations.
• Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
• Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
• Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
• Set up banquet tables and chairs based on event requirements.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Adhered to all health and safety regulations while serving food and beverages.
• Carried out professional service, retaining polite and friendly approach at all times.
• Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.

Overseeing daily operations within a restaurant, bar, or other hospitality outlets.

Including staff scheduling, customer service, maintaining quality standards, training new employees, and ensuring smooth service delivery.

Assisting with inventory control, all while striving to achieve operational goals and guest satisfaction; essentially acting as a key deputy to the Outlet Manager in managing the outlet's day-to-day functions.

• Answered questions about store policies and addressed customer concerns.
• Supervised and effectively trained Number employees to decrease process lags and boost productivity.
• Promoted business strategy by implementing improvements based on guest feedback.
• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Addressed and resolved strategy issues to support sales management and guide business direction.
• Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Reduced shrinkage Number% by closely monitoring inventory and security procedures.
• Enhanced team performance by providing regular coaching, feedback, and training opportunities.
• Streamlined inventory management processes, reducing waste and ensuring optimal product availability.
• Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Ensured compliance with company standards, health regulations, and safety protocols within the outlet at all times.
• Assisted in driving outlet sales with effective promotional strategies and upselling tactics.
• Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
• Supported Outlet Manager in achieving financial goals through diligent budgeting, forecasting, and expense tracking efforts.
• Actively participated in local community events as a brand ambassador to increase awareness of the outlet''s offerings and drive foot traffic to the location.
• Collaborated with the Outlet Manager to develop and implement new policies and procedures for improved operational efficiency.
• Conducted regular performance evaluations for employees while identifying their strengths weaknesses helping them to develop their skills and advance within the company.
• Successfully resolved conflicts among team members maintaining a positive work environment fostering collaboration and productivity.
• Developed an engaging workplace culture that encouraged teamwork, promoted employee retention, and attracted top talent to join the outlet team.
• Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
• Monitored competitor activities closely to identify potential threats or opportunities for growth within the marketplace continually adapting strategy accordingly.
• Contributed to increased revenue through diligent cost control measures and efficient resource allocation.
• Maintained immaculate facility appearance by enforcing strict cleanliness guidelines for both front-of-house and back-of-house areas.
• Ensured that all outlet staff adhered to corporate policies, regulations, and guidelines for a consistent brand image across all locations.
• Fostered strong relationships with vendors, negotiating favorable supply agreements that positively impacted the bottom line.
• Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
• Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Raised property accuracy and accountability by creating new automated tracking method.

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
• Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
• Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
• Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
• Supervised and mentored kitchen and serving staff.
• Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
• Improved overall service quality by conducting regular staff training sessions and performance evaluations.
• Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
• Coordinated with event planners for seamless event organization, leading to increased positive reviews.
• Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
• Led team meetings to discuss upcoming events, assign roles, and set expectations.
• Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
• Implemented waste reduction strategies, contributing to both cost savings and environmental sustainability.
• Increased event sales by conducting tours and consultations with prospective clients.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.