Mesawit Sharew
Oceanside,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Uber Partner
Uber
06.2020 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Agero Road Side Assistance
Arise Virtual Solutions Inc.
01.2022 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cashier
Yeshi Food Mart
08.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Hostess
Desta Ethiopian Kitchen
06.2016 - 05.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Granted bonus and employee of the month for outstanding performance of customer service.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Science - Computer Programming
Georgia Piedmont Technical College
Clarkston, GA12.2024
High School Diploma -
Battery Creek High School
Beaufort, SC06.2016
Skills
- Verbal and Written Communication
- Conflict Resolution
- Customer Service
- Professional Telephone Demeanor
- Understanding Customer Needs
- Empathy and Compassionate Care
- Social Perceptiveness
- Troubleshooting
- Multitasking
- Stress management
- Dependability
Timeline
Agero Road Side Assistance
Arise Virtual Solutions Inc.
01.2022 - 08.2022
Uber Partner
Uber
06.2020 - Current
Cashier
Yeshi Food Mart
08.2017 - 03.2020
Hostess
Desta Ethiopian Kitchen
06.2016 - 05.2017
Associate of Science - Computer Programming
Georgia Piedmont Technical College
High School Diploma -
Battery Creek High School