Meschell Grady
Rowlett,TX
Overview
9
9
years of professional experience
Work History
Supervisor
JP Morgan & Chase
Plano, Texas
08.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, and resolve issues. Manage workflow.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
L'Oreal
Dallas, Texas
10.2020 - 08.2021
- Responsible for direct interaction for customers account
- Researches issues and brings resolution to complex situations using sound judgement and excellent follow through ability, within established authority level and guidelines for customer service policy and procedure.
- Use strong customer service ability to provide value added services in a timely and accurate manner.
Customer Service (FNOL)
Allstate
Irving, Texas
03.2018 - 10.2020
- Interview Claimant and witness to gather pertinent information.
- Handle and submit a variety of claims , such as auto, boat and home insurance claims. handle property claims involving buildings and structures, or liability situations, such as motor vehicle accidents, slip and falls, dogs bites, or alleged negligent behavior.
Customer Service Representative
North Texas Toll Authority (NTTA)
Dallas, TX
11.2017 - 03.2018
- Assist i the processing of new accounts by taking information, assisting with account changes and fulfilling request.
- Ability to cope with job related stress included but not limited to deadlines, customer, multi tasking and high work volume
- Accepting payments as it applies to zip cash bills and toll tag accounts.
Customer Service Representative
Apps Portamedic
Dallas , TX
08.2017 - 03.2018
- Obtain health history and personal information from customers applying for insurance.
- Support the mission statements to develop, enhance, and promote quality customer service through team effort.
- Exhibits flexibility, sensitivity and respect with all team members.
Medical Assistant
Med Alert
Dallas , Texas
03.2011 - 04.2015
- Record medical histories and vital signs.
- Explained treatment plan and procedures to patients.
- Prepared patients for examinations.
- Assist physician during examination.
Education
Associate of Science -
El Centro College
Dallas, TXSkills
- Outstanding customer service skills
- Solid computer grammer an multi-tasking skills
- General office skills
- Exceptional People Skills
- Comfortable working in fast-paced high volume call center
Timeline
Supervisor
JP Morgan & Chase
08.2021 - Current
Customer Service Representative
L'Oreal
10.2020 - 08.2021
Customer Service (FNOL)
Allstate
03.2018 - 10.2020
Customer Service Representative
North Texas Toll Authority (NTTA)
11.2017 - 03.2018
Customer Service Representative
Apps Portamedic
08.2017 - 03.2018
Medical Assistant
Med Alert
03.2011 - 04.2015
Associate of Science -
El Centro College
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