Meschia Payne– Irving

Taking incoming calls on the Customer Service Toll-Free system used by the public to resolve issues and obtain information about tax administration.

Certified in application 20 and 231 that covers individual accounts and tax law questions. These questions may require researching account,providing additional resources and making account adjustments.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to families.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.