Daniel Abladey
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Customer Service Specialist
Delta Air Lines
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
Supervisor
AmeriCold Logistics
01.2006 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Self Employed
African Market
01.1989 - 12.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Business Management
Atlanta Metropolitan State College
Atlanta, GA09.2013
Skills
- Customer Retention
- Customer Order Management
- Complaint Resolution
- Good Communication Skills
- Customer Relations
- Decision Making
Timeline
Customer Service Specialist
Delta Air Lines
09.2022 - Current
Supervisor
AmeriCold Logistics
01.2006 - 11.2021
Self Employed
African Market
01.1989 - 12.2005
Associate of Arts - Business Management
Atlanta Metropolitan State College