Mesha Howard
Walker,LA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Representative
J&R Adjustments
06.2023 - Current
- Managed high-volume customer inquiries across phone, email, and online channels, documenting all interactions in CRM.
- Met quality standards while maintaining efficient call handling times and up-to-date knowledge of products and policies.
- Supported onboarding, training, and process improvements by sharing feedback, best practices, and developing training materials
LPN (Licensed Practical Nurse)
Medilodge
Tawas City, MI
12.2020 - 04.2021
- Administered medications, performed wound and trach care, and assisted with tube feedings.
- Monitored blood glucose levels, documented patient needs/behaviors, and supported care plans.
- Ensured resident care, comfort, and dignity while providing skilled nursing support.
Driver
Uber/Lyft
Lafayette, LA
02.2018 - 10.2020
- Executed transfers of passengers to intended destinations.
- Delivered pickup orders efficiently to various locations.
Certified Nursing Assistant
Lafayette General Hospital
Lafayette, LA
01.2018 - 10.2020
- Supported up to 24 acute care patients daily, assisting with feeding, bathing, dressing, mobility, and exercises.
- Monitored vital signs, recorded care activities, and provided wound and post-mortem care as needed.
- Maintained patient comfort and safety by addressing physical and emotional needs, lifting support, and room sanitation.
Direct Service Worker
House of Mercy
Ville Platte, LA
04.2016 - 09.2017
- Provided assistance with dressing and meals, improving client's quality of life.
- Accompanied client to grocery stores and medical appointments for comprehensive support.
- Recorded client needs and performed activities using precise paper documentation.
Patient Care Technician
Regional Medical Center of Acadiana
Lafayette, LA
07.2014 - 10.2015
- Monitored telemetry, vital signs, and assisted nurses in caring for up to 24 acute patients daily.
- Supported daily living needs including feeding, bathing, mobility, grooming, and exercises.
- Documented patient care, assisted with wound and post-mortem care, and maintained clean, safe environments.
Education
Licensed Practical Nurse - LPN
South Louisiana Community College
Lafayette, LA05.2020
Nursing - Certified Nursing Assistant
Central Louisiana Technical Community College
Cottonport, LA05.2013
Skills
- Adult patient care
- Vital sign assessment
- Certified nursing assistant (CNA)
- Patient monitoring and support
- Acute care experience
- Medication administration proficiency
- Microsoft Office proficiency
- Home care services
- Geriatric care knowledge
- Tube Feeding
Certification
- Licensed Practical Nurse (LPN) – Compact License, exp. Jan 2026
- Basic Life Support (BLS/CPR & AED) – American Heart Association, exp. Jan 2027
- Certified Nursing Assistant (CNA) – Active & prior credentials (2013–2027)
- First Aid Certification
- Valid Driver’s License
Additional Information
- Patient care support: ADLs, feeding assistance, vital signs, and transport
- Observation & reporting: health, comfort, safety, and skin integrity
- Strong interpersonal, organizational, and analytical skills
- Computer proficient; experienced with Microsoft Office
Timeline
Intake Representative
J&R Adjustments
06.2023 - Current
LPN (Licensed Practical Nurse)
Medilodge
12.2020 - 04.2021
Driver
Uber/Lyft
02.2018 - 10.2020
Certified Nursing Assistant
Lafayette General Hospital
01.2018 - 10.2020
Direct Service Worker
House of Mercy
04.2016 - 09.2017
Patient Care Technician
Regional Medical Center of Acadiana
07.2014 - 10.2015
Nursing - Certified Nursing Assistant
Central Louisiana Technical Community College
Licensed Practical Nurse - LPN
South Louisiana Community College