MeSha Miller
Rex,GA
Summary
High impact professional with diverse experience in deadlines and problem solving Reputation for outstanding customer service and organizational skills Recognized for commitment to team excellence Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Overview
19
19
years of professional experience
Work History
Administrative Assistant
AMH
09.2018 - Current
- Greets guests, visitors and callers, routes, and resolves information requests from internal / external customers within scope.
- Guides and directs more complex customer inquiries to the appropriate staff member and/or management for resolution.
- Coordinates day-to-day tenant transactions;
- maintains, audits, and reports all fund management pertaining to move-in, move-out, initial rent, deposits, and outstanding funds for move-in. Assists property management team with unlicensed activity.
- Assists with tenant access and the Rently process. Prepares and delivers move-in and move-out correspondence to tenants in accordance with local and state regulations as directed by the management.
- Prepares and maintains data entry requests to include paper/electronic document filing / archiving within various database systems.
Reviews, prepares, and delivers various routine and ad-hoc reports for management. - Ensures adequate office supplies and orders, as needed.
Assistant Manager
Pinewood Manor
06.2016 - 08.2018
- Manage 460 unit property
- Process and complete move out statements and sodas for vacated units
- Communicate with residents on delinquent rent and/or eviction
- Adhere and enforce company policies regarding rent, community rules, and guidelines
- Assist with resolution of guests and resident issues and complaints
- Inspect vacant units to assess repairs or replacement of items
- Process and post rental payments
- Train and manage office staff
- Evaluate applicants for approval or denial
- Located and corrected any data entry errors
- Maintained logs of completed work
- Assisted with make ready units in liaison with maintenance supervisor
Leasing Consultant
AAA Staffing
02.2015 - 06.2016
- Accept service requests from residents and forward to service departments promptly
- Conduct searches, schedule appointments and present properties to customers
- Prepare leases and Completed re-certifications
- Maintained tenant files, accurate records and confidentiality
- Evaluate unit availability to maintain the highest level of product knowledge
- Completed Move ins and Move outs
- Process and screened Prospects
- Assisted Property Manager and Assistant Manager
- Marketed monthly specials and community events
- Created leases and agreements needed for property
Assistant Store Manager
DTLR
09.2005 - 10.2014
- Managed staff of 10+ associates
- Increased profits through effective sales training
- Monitored consumer purchasing trends
- Responsible for opening/closing of store
- Reconciliation of call cash/credit transactions
- Consistently exceeded annual department sales and margin goals
- Control shrinkage and inventory
- Created weekly schedules
- Participated in ongoing customer service programs to continue sale growths
Skills
- Management
- Microsoft Office
- Conflict Resolution
- Appfolio
- Yardi Voyager
- Salesforce
- Customer Service
- Tax Credit Experience
- Data Entry
- Records Management
Timeline
Administrative Assistant
AMH
09.2018 - Current
Assistant Manager
Pinewood Manor
06.2016 - 08.2018
Leasing Consultant
AAA Staffing
02.2015 - 06.2016
Assistant Store Manager
DTLR
09.2005 - 10.2014
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