Mesha Smith
MONTGOMERY,AL
Summary
Experienced Sales Agent with a strong record of achieving aggressive sales goals. Dedicated to building and maintaining strong relationships with suppliers and customers, promoting seamless collaboration and customer satisfaction. Proficient in strategically establishing and expanding market presence, driving substantial company growth.
Overview
17
17
years of professional experience
Work History
Sales Agent
AAA Auto Club Group
09.2024 - Current
- Developed strong relationships with clients through legendary customer service and regular followups.
- Assisted call-in customers with questions and services.
- Explained features and advantages of products or services offered to promote sales.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Licensed Property and Casualty Insurance Agent
Acceptance Insurance
12.2021 - 08.2024
- Develop ongoing networking relationships with Realtors, Mortgage Lenders, Title Companies, Sales Agents at Car Dealership, etc
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Conducted comprehensive risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
Supervisor
SafetyNet Academy
01.2015 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
CSR/Loan Officer
SMC Covington Credit
10.2018 - 05.2020
- Develop and oversee loan disbursements, documents and reports along with obtain credit and financial information as required
- Collect credit and varied documents from customer as well as third parties required to support decision of loan approval
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Automated Logistical Specialist
US Army
11.2007 - 12.2017
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Supervised personnel in supply, services, materials management and logistical operations.
- Created and maintained records, which included stock lists, inventory and material counts.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
Customer Service Representative
Check 'n Go
01.2013 - 01.2015
- Provide superior customer service to customers, process in store loan applications and assist with marketing promotions.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed
- Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines
- Responsible for compliance with company/State policy and procedures including Federal regulation where applicable
Education
Bachelor's - Nursing
South University
Montgomery, AL01-2026
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Resilience under pressure
- Networking
- Adaptability to change
- Objection handling
- Sales strategies
- Lead generation
- Cold calling
- Cross-selling techniques
Military Service
US Army, United States, E4, 04/01/08, 11/01/17
Timeline
Sales Agent
AAA Auto Club Group
09.2024 - Current
Licensed Property and Casualty Insurance Agent
Acceptance Insurance
12.2021 - 08.2024
CSR/Loan Officer
SMC Covington Credit
10.2018 - 05.2020
Supervisor
SafetyNet Academy
01.2015 - 10.2020
Customer Service Representative
Check 'n Go
01.2013 - 01.2015
Automated Logistical Specialist
US Army
11.2007 - 12.2017
Bachelor's - Nursing
South University
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