Mesha Bond Kemp
New Braunfels
Summary
Strategy & Operations Management Executive Meeting business needs by driving process consistency through business transformation and financial accuracy. Executive leader proficient in anticipating and resolving business challenges to address emerging trends and maintain best practices. Versatile professional with a record of success in multiple areas, including operations management, information technology, finance, organizational productivity, workforce management, as well as diversity and inclusion initiatives.
Overview
11
11
years of professional experience
Work History
Chief of Staff
SVB
01.2021 - 01.2023
- Enterprise Process Management
- Prioritized enterprise transparency while driving strategic planning, people experience improvement, business continuity planning and cross functional execution plans across all phases of planning, discovery, development, launch and ongoing change management
- Direct strategic planning activities involved developing frameworks and solutions in the development and maintenance of internal processes to ensure business objectives are met
- Financial management responsibility for operating budgets, forecasts, and actuals while achieving 3% variance to budget
- Lead the development, implementation and execution of the strategic plan considering both long- and short-term impacts of work to OKRs.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Prepared annual budgets with controls to prevent overages.
Chief of Staff & Head of Operations and Planning
USAA
01.2012 - 01.2021
- Staff to the Bank IT, Lead a financial, workforce strategy, and reporting team in Operations and Planning, in addition to sponsoring and leading recruitment efforts for diversity and inclusion hiring
- Led a team of 50 with 5 direct report, global leaders and responsibility for $415M budget for 3K+ domestic and international workforce, while managing technology programs
- Set the strategy for initiatives to cut costs, drive process consistency, optimize productivity, capacity planning and improve the accuracy of financial reporting
- Institute long-term financial and workforce strategies for multiple functions, including portfolio management, process improvement, innovation and automation.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Created succession plans to provide continuity of operations during leadership transitions.
IT Technical Director
USAA
- Directed Agile program teams that enhanced the features of websites and mobile platforms for Bank Technology, Primary
- Banking, and Card Experiences
- Identified and improved technology processes in collaboration with process owners
- Coached and mentored a direct team of 8 global leaders with more than 150 cross-functional employees, and responsibility for a $20M portfolio
- Surpassed Credit Experience program goals to reduce costs and augment productivity and system performance while establishing a Scrum Master Center of Excellence.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
- Created internal product development roadmaps for technological solutions in Financial Technology industry.
- Recruited high-caliber development personnel, prioritizing candidates with history of helping employers execute business goals by exceeding expectations.
IT Technical Manager
USAA
- Delivered technical leadership within Bank Technology, Project Delivery, and Credit Risk Management for international development teams, including engineers, program managers, scrum masters, and testers
- Collaborated with internal and external organizations and managed top-tier vendor relationships
- Directed a $15M development portfolio of inventive IT solutions utilizing global talent and an aggressive third- party supplier strategy while managing vendor relationships, scoping projects, and improving quality
- Increased productivity and lowered costs by initiating operational improvements and finding contract efficiencies., Managed a Enterprise Decision Support Systems and Data Analytic Solutions 26-member international team of database administrators for Pure Data Analytics (PDA) and Pure Data for Operational Analytics (PDOA) with responsibility for change management, process upgrades, and technical support initiatives to analyze large data sets and tables
- Devised big data business solutions, while overseeing a $20M project portfolio
- Generated $4M in savings over four years by negotiating a lifecycle refresh of legacy pure data appliances.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Communicated project status, delivering audience messages and change management with clients.
- Recruited and trained IT team members.
Project Manager
USAA
- Designed, tested, and implemented business solutions and monitored product development to meet company quality standards for Bank Business Services and Project Delivery
- Led a $15M program for the planning, development, and implementation of software delivery.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
Education
Master of Business Administration - Information Technology
University of Phoenix
Phoenix, AZBachelor of Science - Marketing and Management
University of North Carolina at Greensboro
Greensboro, NCSkills
- Operations Management
- Agile Methodology
- Portfolio Management
- Financial Reporting
- Vendor Management
- Workforce Planning
- Budget Oversight
- Strategic Planning
- Program Management
- Operational Efficiency
- Disaster Recovery
- Technical Process Improvement
- Strategy Development
- Risk Management
- Financial Projections
- Expense Budgets Mastery
- Process Improvement
- Strategic Goals
- Operational Policies and Processes
- Finance and Accounting Oversight
- Strategize Business Plans
Affiliations
University of North Carolina at Greensboro Foundation, Board of Directors
Alamo City Tea Roses Foundation, Board of Directors
Timeline
Chief of Staff
SVB
01.2021 - 01.2023
Chief of Staff & Head of Operations and Planning
USAA
01.2012 - 01.2021
IT Technical Director
USAA
IT Technical Manager
USAA
Project Manager
USAA
Master of Business Administration - Information Technology
University of Phoenix
Bachelor of Science - Marketing and Management
University of North Carolina at Greensboro
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