Meshal Al Bushra
IT
Columbia,United States
Summary
Dedicated Enterprise Applications and Online Charging /Billing System Engineer with over 8+ years of proven expertise in planning, designing, implementing, and delivering innovative products and services that align with business objectives. Possess a strong track record in online charging and billing systems, Application Support, electronic payments, system administration, customer service, and technical support. Seeking to leverage my skills and experience to contribute to a dynamic organization's success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Charging System Senior Engineer
MTN
05.2017 - Current
- Overseeing the charging process, for MTN products and services for prepaid customers.
- Responsible for supervising all aspects, including troubleshooting software and hardware issues. Additionally I manage the inventory of parts and coordinate unit replacements when needed.
- Implementing upgrades and managing patch and security measures to ensure that our systems are up to date.
- Monitoring system performance and responding to alarms is another aspect of my job.
- Analyze log files to identify any issues or areas for improvement.
- Administering user accounts ensuring that they are properly managed and maintained.
- Managing data archiving processes and backups is a part of maintaining a system.
- Exercise vendor and supplier management practices to ensure operations. I
- Design, implement and customize core products, packages, bonuses and promotions according to customer needs.
- Coordinating network expansion efforts as development and integration activities.
- Monitor aspects of revenue assurance and fraud management to maintain the integrity of our services.
Charging System Engineer
MTN
02.2015 - 05.2017
- Secure Charging system availability 24/7/365
- Investigate and resolve fault that occurs in the system and respond to emergency situation within the specified response times in SLA
- Do O&M related tasks on charging system equipment and proactive measures to identify both obvious and non-obvious problems that potentially might be raised to a certain severity level that will disturb the system
- Analyze and document business processes and problems
- Develop solutions to enhance efficiencies
- Insure the quality of all products provided by the (IN) in term of performance and charging accuracy
- Recharge Cards management (UVC system)
Technical Support Engineer
Electronic Banking Services Ltd.
04.2013 - 02.2015
- Providing high level of Technical support for internal and External Customers
- Coordinate with other division/department as appropriate and follow up with the banks..
- Isolate and determine solution for a range of service failure
- Managing the incidents in line with ITIL principals
- Professionally handling customer complaints and new requirements
- Documenting the troubleshooting steps
- Provide training / workshops to (Banking sector, vendors) as needed
- Set the service Enhancement requirement and follow up the implementation
Education
Bachelor of Science - Computer and Information System
10.2005 - 10.2010
Skills
- SQL
- Linux Administration
- Core Java Programming
- aws Cloud Practitioner
- Shell Scripting
- Oracle DataBase Administration
- ITIL Foundation
- Production Support
- Operations Support
- Networking Fundamentals
- Charging System/Billing
- Customer Support
- Communication Skills
- Analytical Thinking
- Highly Organized
- Vendor Management
References
Allam Hassan Allam, MTN, allamh@mfnerc.com, +14312754045
Hobbies and Interests
- Football
- Reading
Languages
Arabic
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Charging System Senior Engineer - MTN
05.2017 - Current
Charging System Engineer - MTN
02.2015 - 05.2017
Technical Support Engineer - Electronic Banking Services Ltd.
04.2013 - 02.2015
Sudan University Of Science And Technology - Bachelor of Science, Computer and Information System
10.2005 - 10.2010