Meshaw Browne
The Bronx,NY
Summary
Highly motivated employee with customer service, multitasking, and time management abilities. Devoted desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Head of Access Services (aHEO)
CUNY
New York, NY
08.2022 - Current
- Responsible for overseeing the entire access services unit, including the library's issuing, return, record-keeping, and procedures. Administer procedures for the operation of the Circulation Department. Supervise Stacks, A/V, and Reserve staff. Coordinate with other supervisors regarding circulation desk work. Assists in interviewing, training, and evaluating access services staff.
- Evaluate circulation operating procedures and adjust as needed to improve efficiency.
- Provides excellent service and attention to patrons face-to-face, via email, or phone conversations.
- Identified needs of library patrons promptly and efficiently.
- Prepares schedule for manning the service desks.
- Performs routine circulation desk duties as necessary.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Runs monthly reports (lost, overdue, and waived fines reports, claims returned reports).
- Participates in the development of operating policies and procedures.
- Review and resolve personnel problems within the unit as much as possible.
- Maintains updated knowledge through continuing education and advanced training.
- Attends professional development workshops to improve managerial, customer service, and leadership skills.
CUNY Office Assistant COA Circulation Manager
CUNY
New York, NY
03.2015 - 07.2022
- Perform all jobs related to circulation services, including, but not limited to, charging, discharging, and renewing library materials; registering and re-registering patrons; collecting and recording fines and fees; handling book drops.
- Provide patrons with general information on library services and assist them in using library services, equipment, and facilities.
- I provided customer service, addressing inquiries and resolving issues promptly.
- Supervise and provide continuing training to full-time and part-time staff.
- Oversees the enrollment of new patrons to the library.
- Attend professional and community meetings, workshops, and conferences as required.
- Participate in periodic evaluations of assigned employees.
Education
Bachelor of Arts - Management And Administration
The City College Of New York
New YorkAssociate of Science - Business Management
Hostos Community College
Bronx, NYSkills
- Excellent Communication
- Organizational Skills
- Good Telephone Etiquette
- Problem Resolution
- Decision-Making
- Leadership
Accomplishments
- Professional Development and Learning Management Office Pilot for the New Supervisor Development Program - Certificate
- Enhancing Work For Optimal Engagement - Certificate
- Professional Development & Learning - Certificate
- Improving Your Effectiveness in a Multicultural Workplace -Certificate
- Expanding Your Learning, Decision-Making and Communication Potential - Certificate
References
References available upon request.
Timeline
Head of Access Services (aHEO)
CUNY
08.2022 - Current
CUNY Office Assistant COA Circulation Manager
CUNY
03.2015 - 07.2022
Bachelor of Arts - Management And Administration
The City College Of New York
Associate of Science - Business Management
Hostos Community College
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