Meshel Madison Brown

• Work directly with Systems to design formats.
• Generates reports to identify and resolve discrepancies.
• Provide technical support for electronic processing of eligibility.
• . Implements, updates, and maintains automated, direct connect and/or manual eligibility data.
• Reconciles accounts for non-standard requests.
• Managed over 15 accounts per day
• Proven ability to learn quickly and adapt to new situations.

Acts as a liaison between both internal and external resources to reduce client abrasion, facilitate the timely processing of referrals and provide accurate status reporting to clients

• Demonstrated respect, friendliness and willingness to help wherever needed

• Created and oversaw insurance producer training programs for operations.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Established and maintained quality control standards.
• Planned and facilitated workshops in accordance with Insurance curricula, employing varied methods to maximize attendance.
• Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating onboarding environment.
• Developed and implemented organizational systems to better manage training documentation and progress reporting.

• Launched new department with manager
• Trained on-boarding staff with manager
• Maintained claims data in operational systems.
• Verified accuracy of medical records to maintain accuracy of records database
• Prepared Claim documents for managers or legal personnel
• Interacted with clients and employees, which helped cultivate positive working relationships
• Identified key areas not performing well and implemented effective, new processes
• Maintained strict confidentiality with all personal data as per company guidelines.

• Resolved customer issues via phone and in person, while assisting with billing activities
• Verify insurance to insure qualified coverage for office visits and outpatient testing /retrieved
• Conducted patient intake interviews, recording and documenting relevant information.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Managed between 10 to 20 clients daily.