Meshele Freeze

As a Patient Advocate, I serve as a key liaison between patients, healthcare providers, and external partners while managing critical administrative, scheduling, and billing responsibilities. In addition to advocating for patients' needs both in-person and over the phone, I support day-to-day operations that ensure the medical office runs smoothly and efficiently.

• Provide compassionate patient support, addressing concerns and assisting with appointment coordination in person and over the phone.
• Collect and process patient payments with attention to accuracy, confidentiality, and customer service.
• Maintain and update provider schedules, ensuring optimal patient flow and calendar efficiency.
• Schedule new and recurring patient appointments, handling cancellations, follow-ups, and rescheduling needs.
• Coordinate meetings and luncheons with pharmaceutical representatives and external vendors.
• Manage sensitive documentation, including organizing, faxing, and electronic record keeping in compliance with HIPAA regulations.
• Prepare and organize weekly billing documentation, ensuring all necessary information is submitted for claims processing.
• Analyze hospital rounding sheets and input relevant data into the billing system to support accurate invoicing and documentation.
• Support general office organization to maintain a professional and efficient work environment.

• Led and organized weekly worship services, creating engaging and inspiring worship experiences for the congregation.
• Conducted rehearsals with vocalists and musicians, managing song selections, arranging vocal parts, and ensuring team preparedness.
• Provided musical direction and leadership to the entire worship team, including singers, band members, and media support.
• Collaborated with church leadership to plan service flow, integrating worship seamlessly with sermons and church events.
• Fostered a positive and cohesive team environment through mentorship, clear communication, and spiritual encouragement.
• Adapted musical arrangements to fit the unique needs of each service, ensuring excellence in live performance week after week.

• Provided front-desk support by answering phone calls, assisting students, and directing inquiries to the appropriate departments.
• Managed filing systems by organizing, shredding, and maintaining confidential documents in compliance with college policies.
• Utilized Microsoft Office 365 (Word, Excel, Outlook) for data entry, document management, and daily office tasks.
• Maintained an organized and efficient work environment while juggling multiple administrative tasks.
• Delivered friendly and professional customer service to students, staff, and visitors.
• Adapted quickly to new processes and tasks, demonstrating a strong ability to learn and adjust in a fast-paced office setting.
• Built positive working relationships through effective communication, respect, and teamwork.
• Demonstrated excellent time management and organizational skills by balancing multiple projects and meeting deadlines.

• Delivered excellent customer service by assisting shoppers with product selection, sizing, and general inquiries to ensure a positive in-store experience.
• Processed cash, credit, and debit transactions accurately while handling returns, exchanges, and managing the cash register.
• Maintained organized merchandise displays, restocked inventory, and ensured sales floor presentation met company standards.
• Handled online orders, including fulfilling, packaging, and coordinating in-store pickups for customers.
• Answered incoming calls, providing product information, resolving customer questions, and supporting store operations.