Me'Shell Abellera
Marysville,WA
Summary
Dynamic table games professional with extensive experience at Tulalip Resort Casino, excelling in customer service and cash management. Proven track record in enhancing guest experiences and training staff, while effectively supervising operations to ensure compliance and efficiency. Recognized for strong communication skills and the ability to thrive in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Table Games Dealer
Tulalip Resort Casino
03.2015 - Current
- Dealt various table games, ensuring adherence to casino regulations and standards.
- Managed game flow, maintaining an engaging atmosphere for players.
- Assisted in training new dealers, providing guidance on game rules and procedures.
- Monitored player behavior, identifying issues and escalating as needed to maintain security.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Facilitated payment transactions accurately, enhancing customer trust and satisfaction.
- Managed cash transactions accurately, maintaining accountability while ensuring smooth gameplay flow.
Table Games Floor Supervisor Dual Rate
Tulalip Resort Casino
03.2015 - Current
- Supervised table game operations, ensuring compliance with gaming regulations and internal policies.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Monitored gaming floor for adherence to standards, addressing issues promptly and effectively.
- Implemented process improvements to enhance guest experience and operational efficiency.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
EVS Housekeeper
Tulalip Resort Casino
03.2012 - 03.2015
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Operated cleaning equipment, including vacuums and floor scrubbers, ensuring optimal performance.
- Trained new staff on cleaning protocols and safety procedures to enhance team efficiency.
- Implemented inventory management for cleaning supplies, reducing waste and ensuring availability.
Education
High School Diploma -
Marysville Pilchuck
Marysville, WA06.2011
Skills
- Customer service
- Communication skills
- Professional demeanor
- Team leadership
- Money handling expertise
- Strong mathematical skills
- Quick thinking
- Multitasking Abilities
- Reliability
- Team collaboration
- Cash management
Timeline
Table Games Dealer
Tulalip Resort Casino
03.2015 - Current
Table Games Floor Supervisor Dual Rate
Tulalip Resort Casino
03.2015 - Current
EVS Housekeeper
Tulalip Resort Casino
03.2012 - 03.2015
High School Diploma -
Marysville Pilchuck