Meshell Hicks
Irving
Summary
Dynamic accounting professional with extensive experience at Georgia Pacific, excelling in financial documentation review and customer service. Proven ability to lead teams, resolve discrepancies, and enhance operational efficiency. Skilled in Excel and data analysis, demonstrating strong attention to detail and problem-solving capabilities to drive results and improve processes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Loan Agent
SBA- Office of Disaster and Recovery
08.2024 - Current
- Responsible for helping individuals and business owners with completion of their disaster loan application(s)
- Review financial documentation required in support of each application such as tax returns, income (profit and loss) statements, schedules of liabilities and balance sheets.
- Effectively explaining loan closing documents to borrowers and assisting in closing approved disaster loans.
- Responsible for shouldering additional duties while assigned to a field office including overseeing staff conduct, preparing reports and resolving issues within the team.
- Responsible for responding to a variety of customer financial inquiries as well as providing financial information to the public.
- Efficiently leading a team and providing oversight of the quality of work, while developing staff and assuring adherence with established policies and procedures.
Payroll/Billing Analyst
Randstad USA
Atlanta
09.2022 - 09.2023
- Correct/verify payroll errors and exceptions to ensure proper payment to contract employees for all states and territories.
- Run all time and attendance reports, such as Payroll detail query report w supplemental earnings for all total hours.
- Provide support and customer service to mid office team, branch managers and bill clients to resolve concerns.
- Perform payroll related calculations such as overtime, deductions, and time sheet errors.
- Process check reissues, back pays and rate increases.
- Research/correct payroll discrepancies, including timecard errors, rates and client invoice billing errors.
- (Contract)
Bookkeeper/ Office Manager
House of Clean
Atlanta
01.2020 - 09.2022
- Record daily financial transactions including accounts payable and accounts receivable
- Reconcile subsidiary accounts and ensure all transactions align with the general ledger
- Conduct bank reconciliations, Prepare and review financial statements including balance sheets and income statements.
- Attribute adjustments of Airbnb rates and exclusive offers as necessary for short/long term stays
- Correspond with guest with inquiries and/or concerns
- Maintain/Purchase inventory of household items and supplies for 5 properties
- Display a consistent record of customer service, cleanliness, and quality care.
Accounts Payable/Administrative Specialist
The Dairy Alliance
Atlanta
04.2018 - 07.2020
- Ensure accurate matching and GL coding for all A/P Invoices to be processed for payment.
- Reconcile vendor statements and investigate any discrepancies to ensure timely and accurate payments.
- Purchase promotional and procurement items from vendors for schools and staff
- Maintain accurate job costing records and assist with month-end and year-end close
- Perform all administrative duties for all food nutritionist managers covering seven states
- Book hotel, flight, meals and meeting room reservations for traveling employees.
Bookkeeper Office Manager
Seventies Enterprises
Atlanta
11.2008 - 12.2016
- Maintaining accounts payable, accounts receivable and payroll for four locations
- Develop, maintain budget and financial report records
- Record all financial transactions including cash, checks and credit cards
- Process incoming invoice payments from billed customers and resolve account discrepancies
- Prepared bank documents, reconciled deposit totals, created invoices for clients, prepared purchase orders and ordered supplies
- Assisted in recruiting, managing, hiring, and training all new hire employees. Completed tax forms for employees W-2 and 1099’s.
A/P Specialist
W.G. Yates Construction
Atlanta
12.2006 - 10.2008
- Prepared and processed invoice payments for ten division construction sites
- Reconciled and maintained all division employee expense reports and completed end-of-month accounting reports
- Completed new hire paperwork, time sheets, reconciled employee discrepancies, status changes, and answered payroll questions.
- Assisted the Accounting team in preparation of monthly and quarterly financial statements
- Requested, verified, and maintained appropriate documentation from vendors
- Assisted with accounting records and ledgers by reconciling monthly statements and transactions.
Credit Administrator
Georgia Pacific/BlueLinx Corp
Atlanta
09.2003 - 11.2005
- Review and analyze customer open aged receivables and lines of credit
- Contacted customers to obtain payment on open invoices
- Approved or decline orders to be shipped through order release process
- Obtained and analyzed data involving payment records and cash application
- Requested customer account credit limits to be reduced or increased due to credit worthiness.
- Maintained prompt follow up to research and resolve customer deductions issues, Processed credit memos and reconciled month end reports.
Accounting Assistant
Georgia Pacific Corp
Savanah
09.2001 - 09.2003
- P/O matched, G/L coded and reconciled a high volume of vendor invoices for payments
- Contacted vendors to resolve shortages and or payment issues
- Created and maintained excel spreadsheets for raw material inventory and oil/gas audits for month end close
- Updated daily preventive maintenance work orders and service equipment requests for all plant departments
- Resolved payroll discrepancies, tracked attendance hours and vacation time for maintenance and contract staff
- Administered and graded employee training test modules approved by department managers.
Education
Business Management -
Wayne County College
Detroit, MISkills
- Microsoft Access
- Financial documentation review
- Customer financial inquiries
- Financial reporting
- Team leadership
- Problem solving
- Customer service
- Attention to detail
- Data analysis
- Time management
- Staff training
- Excel
- Word
- VLookups
- Pivot Tables
- QuickBooks
- AS 400
- BPO Accounting
- Adobe Acrobat Pro
- Infinium
- Oracle
- Kronos
- Smart
- Host
- SAP
- MAS 90
- SAGE
- Opera
- Ivanti
- Workplace
Certification
- Quickbooks ProAdvisor, 2025
- Intuit Bookkeeping Certification, 2025
Timeline
Customer Service Loan Agent
SBA- Office of Disaster and Recovery
08.2024 - Current
Payroll/Billing Analyst
Randstad USA
09.2022 - 09.2023
Bookkeeper/ Office Manager
House of Clean
01.2020 - 09.2022
Accounts Payable/Administrative Specialist
The Dairy Alliance
04.2018 - 07.2020
Bookkeeper Office Manager
Seventies Enterprises
11.2008 - 12.2016
A/P Specialist
W.G. Yates Construction
12.2006 - 10.2008
Credit Administrator
Georgia Pacific/BlueLinx Corp
09.2003 - 11.2005
Accounting Assistant
Georgia Pacific Corp
09.2001 - 09.2003
Business Management -
Wayne County College
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