Summary
Overview
Work History
Education
Skills
Timeline
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Meshell Miles

Toano,VA

Summary

Dynamic professional with proven leadership at Waffle House, adept at team development and customer engagement. Skilled in inventory management and complaint resolution, I successfully optimized staffing and enhanced customer satisfaction through tailored service. Committed to excellence, I leverage strong communication and analytical skills to drive operational success.

Overview

16
16
years of professional experience

Work History

Manager Trainee/Unit Manager

Waffle House
03.2024 - 10.2024
  • Managed and mentored team of 18 employees.
  • Oversaw employee scheduling procedures, ensuring optimal staffing levels were maintained at all times while minimizing labor costs.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Licensed Insurance Agent

Ehealth Insurance
06.2023 - 01.2024
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Central Processing Lab Technician

Huntsville Hospital Health Systems
04.2021 - 09.2023
  • Documented information by maintaining daily logs and equipment record books.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.

Patient Care Coordinator

Bryant Dental of Madison AL
03.2022 - 03.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Campus Security Officer

Huntsville City Schools
08.2015 - 05.2020
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Documented safety and security incidents using preset guidelines and methods.
  • Utilized radio and telephone communications equipment to contact other on-campus personnel and external authorities.
  • Served as initial contact for campus visitors and provided directions to specific buildings, events on and off campus
  • Developed strong relationships with students and staff by being visible during daily routines and attending social events that promote inclusivity.

Production Operator

Premiere Automation Consultants
02.2013 - 04.2015
  • Used equipment properly to avoid workplace hazards or injuries.
  • Utilize Microsoft Excel to compile employee work hours
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Documented production information via daily system logs and discussed issues with management.
  • Inspected final products for defects and flaws using proper QA procedures.

Sales Associate

Walmart
04.2009 - 10.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor Of Business Administration And Management - Management With Minor

Athens State University
Athens, AL
04.2023

Associate Of Applied Arts - Restaurant Management And Hospitality

J.F. Drake Technical & Community College
Huntsville, Al
05.2017

Skills

  • Team leadership
  • Customer engagement
  • Customer relations
  • Task delegation
  • Complaint resolution
  • Inventory management
  • Policy enforcement
  • Workflow coordination
  • Staff development
  • Purchasing and planning

Timeline

Manager Trainee/Unit Manager

Waffle House
03.2024 - 10.2024

Licensed Insurance Agent

Ehealth Insurance
06.2023 - 01.2024

Patient Care Coordinator

Bryant Dental of Madison AL
03.2022 - 03.2023

Central Processing Lab Technician

Huntsville Hospital Health Systems
04.2021 - 09.2023

Campus Security Officer

Huntsville City Schools
08.2015 - 05.2020

Production Operator

Premiere Automation Consultants
02.2013 - 04.2015

Sales Associate

Walmart
04.2009 - 10.2012

Bachelor Of Business Administration And Management - Management With Minor

Athens State University

Associate Of Applied Arts - Restaurant Management And Hospitality

J.F. Drake Technical & Community College

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Meshell Miles