Meshelle Rawls - Severe
Spring,TX
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Keyholder
Everything But Water
The Woodlands, TX
02.2023 - 08.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
sales associates Commission
Nordstrom
The Woodlands, TX
06.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by monitoring shopper behavior.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via pos systems, providing accurate charges and credits.
- Provided warranty information to customers purchasing covered items and services.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
- Greeted customers and helped with product questions, selections and purchases.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Quality Control Inspector
Nordstrom
01.2020 - 06.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Examined returns for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Located and investigated production concerns and helped management implement corrective actions.
- Monitored performance and generated reports detailing quality of product and defect rates
- Created and deployed best practices to improve efficiency and reduce shrinkage.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
Logistics Associate
Nordstrom
03.2015 - 07.2017
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Verified accurate account invoicing through collaboration with accounting department.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Unloaded pallets and deliveries and organized products in warehouse.
- Printed tickets, picked supplies and filled packages under tight deadlines
Education
High School Diploma -
Must High School
Houston, TX05.2008
Skills
- Stockroom Rotation
- Promotional Effectiveness Review
- Time Management
- Customer Needs Assessments
- Product and Service Sales
- Sales Training
- Customer Service
- Excellent People Skills
- Product Promotion
- Money Handling
- POS System Operations
- Retail Loss Prevention
- Managing Customer Needs
- Loyalty Programs
- Store Recovery Processes
- Stocking and Cleaning
- Task Delegation
- Inventory Monitoring
- Store Opening and Closing
- Team Member Development
- Front-End Operations
- Product Ordering
- Staff Training
- Team Training
- Rewards Programs
- Merchandise Quality Assurance
- Retail Industry Experience
- Computer Proficiency
- Inventory Replenishment
- Scheduling and Time-Tracking
- Salesforce Software
- Retail Effectiveness
- Stockroom Rotation
- Credit Card Applications
- Merchandise Promotion and Display
- Folding Clothes
- Team Contribution
- POS Terminal Operation
- Flexible Work Schedule
- Cash Drawer Balancing
- Store Reset and Recovery
- Cash Handling
- Cash Register Operation
- Product Merchandising
- Payment Processing
- Stock Management
- Till Counting
- Corrective Actions
- Stocking and Replenishing
- Credit and Debt Card Processing
- Opening and Closing Procedures
- Returns and Refunds
- Answering Customer Questions
- Quantity Checking
- Procurement and Sales
- High-Volume Environments
- Client Meetings
- Upselling Strategies
- Accessories and Footwear
- Brand and Product Knowledge
- Microsoft Access
- Website Navigation
- Team Management Understanding
- Phone Answering
- Company Promotion
- Serve Customers
- Monitor Security
- Hygiene Standards
- Appeals Support
- Restock Shelves
- Active Learning
- Quality Deliverables
- Google Docs
Timeline
Keyholder
Everything But Water
02.2023 - 08.2024
sales associates Commission
Nordstrom
06.2022 - 02.2023
Quality Control Inspector
Nordstrom
01.2020 - 06.2021
Logistics Associate
Nordstrom
03.2015 - 07.2017
High School Diploma -
Must High School
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