Brianna Williams
Orlando,FL
Summary
Customer Service Representative with over 10 years of experience in customer engagement, quality assurance, and administrative tasks. Skilled in showcasing products and services, resolving customer inquiries, and maintaining accurate records. Strong communication, problem-solving, and interpersonal skills, with a proven ability to create positive experiences for clients. Seeking to bring expertise in customer service and administrative operations to the Leasing Consultant position at Dominium.
Overview
13
13
years of professional experience
Work History
Customer Service Representative / Quality Assurance
Vacation Innovations Inc
09.2016 - 10.2024
- Provided exceptional customer service by addressing and resolving client concerns
- Maintained financial accounts by processing customer adjustments accurately
- Ensured the accuracy of documentation through detailed paperwork and data entry
Customer Care Agent
Hilton Grand Vacations
06.2012 - 09.2016
- Assisted clients with travel arrangements and reservations, meeting profit and sales goals
- Resolved travel-related complaints professionally and efficiently
- Developed strong problem-solving skills and handled inquiries via phone and face-to-face
Medical Receptionist
Dr. Zaidi and Associates
03.2012 - 02.2014
- Managed scheduling and patient communications, ensuring office efficiency
- Maintained accurate billing and financial records for patients
- Delivered high-quality service by addressing client needs in a professional manner
Education
Associate of Arts -
Valencia College
Orlando, FLHigh School Diploma - undefined
Ocoee High School
Ocoee, FLBachelor's - Business Administration
University of Central Florida
Orlando, FL01.2015
Skills
- Customer Service & Support
- Administrative Expertise
- Marketing & Outreach
- Software Proficiency
- Communication
- Complaint resolution
- Scheduling
- Account updating
- Client relations
Timeline
Customer Service Representative / Quality Assurance
Vacation Innovations Inc
09.2016 - 10.2024
Customer Care Agent
Hilton Grand Vacations
06.2012 - 09.2016
Medical Receptionist
Dr. Zaidi and Associates
03.2012 - 02.2014
High School Diploma - undefined
Ocoee High School
Bachelor's - Business Administration
University of Central Florida
Associate of Arts -
Valencia College
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