Meshia Hines
Gulfport ,MS
Summary
At IP Casino Resort & Spa, spearheaded event logistics and team management, enhancing client satisfaction and operational efficiency. Strong organizational abilities and knack for fostering relationships led to significant market share growth. Expert in event planning and staff development, consistently delivered high-quality, cost-effective solutions, underscoring results-driven approach.
Overview
13
13
years of professional experience
Work History
Convention Services Manager
IP Casino Resort & Spa
07.2021 - Current
- Mitigated risks associated with event logistics by developing contingency plans for unforeseen circumstances.
- Managed team of event staff, 45 team members providing clear direction and fostering positive work environment for maximum productivity.
- Improved overall efficiency by streamlining internal processes related to scheduling, inventory management, vendor relations.
- Enhanced client satisfaction by efficiently managing convention services and providing excellent customer support.
- Implemented innovative marketing strategies to attract new clients while maintaining existing relationships for continued growth.
- Troubleshot issues that arose during events, implementing quick solutions to minimize disruptions without compromising guest experience.
- Established reputation for exceptional event execution, leading to increased demand and market share in competitive convention services industry.
- Utilized project management tools for effective communication and streamlined coordination among team members.
- Coordinated seamless transitions between multiple events, ensuring timely setup and breakdown of venue spaces.
- Streamlined event planning processes for increased efficiency and reduced overall costs.
- Evaluated post-event feedback from attendees and clients alike to identify areas of improvement moving forward.
- Increased revenue through upselling additional services and amenities to clients during event planning process.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Balanced multiple projects simultaneously under tight deadlines while delivering high-quality results consistently.
- Collaborated with cross-functional teams including catering, audiovisual, and security departments to ensure smooth execution of events.
- Conducted site visits with potential clients, showcasing venue's unique features and capabilities to secure bookings.
- Maintained detailed records of all events, tracking expenses, invoices, and client preferences for future reference.
- Maximized event impact by creating customized experiences tailored specifically to client needs.
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Analyzed event costs to identify areas of improvement and cost savings.
- Oversaw event registration process by collecting and tracking attendee information.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Housekeeping Shift Manager
IP Casino Resort & Spa
07.2021 - 07.2022
- Optimized scheduling processes to maintain appropriate staffing levels during peak and off-peak hours, maximizing efficiency.
- Enhanced guest satisfaction through meticulous attention to detail in room cleaning and presentation.
- Served as a mentor to junior team members, offering guidance in best practices and sharing valuable insights gained from years of experience in the industry.
- Conducted thorough inspections of all assigned areas, identifying potential issues and addressing them promptly to maintain hotel standards.
- Improved overall cleanliness and sanitation standards by implementing efficient housekeeping processes and procedures.
- Ensured compliance with industry regulations by staying informed of updates or changes affecting housekeeping operations within the hospitality sector.
- Supported continuous improvement within the department by regularly reviewing processes for potential enhancements or areas requiring modification.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training for staff members.
- Assisted in the hiring process, conducting interviews and evaluating candidates based on skills, experience, and cultural fit within the team.
- Collaborated with other departments to ensure seamless guest experiences, resolving any concerns or complaints as needed.
- Provided constructive feedback during performance evaluations, enabling staff growth opportunities through targeted skill development plans.
- Streamlined inventory management, ensuring adequate supplies were available for daily tasks while minimizing waste.
- Developed strong communication channels among housekeeping staff, promoting open dialogue regarding task assignments and expectations.
- Maintained detailed records of maintenance requests and completed repairs in assigned areas for easy reference during shift transitions.
- Achieved consistent adherence to safety guidelines by enforcing proper use of chemicals, equipment, and personal protective gear among staff members.
- Boosted employee morale with recognition programs that celebrated individual accomplishments and contributions to the team''s success.
- Promoted a culture of sustainability within the department by encouraging eco-friendly practices such as recycling efforts or energy-efficient product usage.
- Implemented cross-training initiatives that cultivated versatility among employees while reducing coverage gaps during absences or vacations.
- Managed budget constraints effectively by monitoring expenses closely against projected costs for labor, equipment purchases, and supply orders.
- Increased productivity by assigning tasks based on employee strengths, fostering an environment of teamwork and collaboration.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
Assistant Hotel Manager
Harrah's Gulf Coast
01.2015 - 07.2021
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Boosted revenue with targeted marketing campaigns and upselling techniques.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Developed and implemented marketing strategies to promote hotel services.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Developed and implemented promotional strategies to increase occupancy.
- Evaluated and promptly resolved lodging facility operational issues.
- Created and managed accurate occupancy forecasts and budgets.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 499 room hotel with staff of 40 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Assisted with development and distribution of marketing materials for facility.
- Fostered safe lodging environment with reliable and effective security services.
- Planned and executed marketing activities to improve property brand and increase revenue.
Hotel Shift Supervisor
Harrah's Gulf Coast
02.2013 - 03.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
Hotel Front Desk Clerk
Harrah's Gulf Coast
07.2011 - 07.2013
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Managed lost and found items to assist guests with retrieving belongings.
- Resolved service-related problems and documented actions in system.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
Education
High School Diploma -
Harrison Central High Schpool
Gulfport, MS05.2006
Skills
- Strong Organizational Abilities
- Multitasking Competence
- Staff Training and Development
- Logistics Coordination Experience
- Decision-Making Confidence
- Networking and relationship building
- Time management mastery
- Event Planning Expertise
- Detail-oriented approach
- Staff Management
Timeline
Convention Services Manager
IP Casino Resort & Spa
07.2021 - Current
Housekeeping Shift Manager
IP Casino Resort & Spa
07.2021 - 07.2022
Assistant Hotel Manager
Harrah's Gulf Coast
01.2015 - 07.2021
Hotel Shift Supervisor
Harrah's Gulf Coast
02.2013 - 03.2015
Hotel Front Desk Clerk
Harrah's Gulf Coast
07.2011 - 07.2013
High School Diploma -
Harrison Central High Schpool
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