Meshonda McKoy
Administrative Clerical Support
Naugatuck,CT
Summary
Professional with over 15 years combined work experience; Human and Social Service, Financial Services, B2B Collections, Accounts Receivable, Office Management, and Administrative, optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Work effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Youth Counselor
THE BRIDGE FAMILY CENTER
West Hartford, CT
09.2023 - Current
- Program Management; coordinate and facilitate positive youth development groups for youth.
- Provide school based mentoring to youth in West Hartford.
- Coordinate and oversee activities of the West Hartford Teen Center.
- Coordinate summer and vacation programming for involved youth.
- Create and maintain cooperative linkages with the West Hartford public and private schools, as well as with other youth-serving organizations.
- Attend weekly team meetings and prepare regular statistical and narrative reporting.
Residential Youth Worker (Per Diem)
THE BRIDGE FAMILY CENTER INC
West Hartford, CT
01.2015 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans
- Monitored and documented client progress toward meeting goals and objectives
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
Social Work Trainee
CT DEPARTMENT OF CHILDREN AND FAMILY
Torrington, CT
01.2023 - 09.2023
- Perform a variety of highly skilled case work services for children and youth; maintain medical, physical, social, and psychological histories
- Conduct weekly and biweekly home visits with children, parents, foster parents, while assessing the safety of the child and living environment
- Interview child and household members to assess the needs of the family
- Consult with the department's internal Regional Resource Group, psychologists, psychiatrists, and other staff to develop and administer treatment plans
- Consult with community groups to determine appropriate referrals and develop community resources
- Conduct online meetings with Supervisor, internal DCF team, providers; communicate via phone and email to discuss case status, client goals, client engagement, and recommendations
- Prepare case histories, forms, and reports as required for legal matters and court involved cases
- Conduct supervised visitations with children and family
- Adhere to priority deadlines, effectively manage time, stay organized, transition when unexpected situations arise.
Human Resources Coordinator/Recruiter
RIGHT AT HOME HEALTHCARE AGENCY
Wallingford, CT
01.2021 - 01.2023
- Recruited, onboarded, trained, and retained top caregivers’ talent into the agency
- Conducted virtual zoom and in person interviews, as well as phone screenings
- Participated in recruiting events and job fairs in office and in the community
- Maintained documentation of work records in software systems, ensure current and complete personnel records for all caregiver associates
- Worked to build and maintain rapport with various community organizations as a resource for recruitment opportunities.
Housing Choice Voucher Specialist
PARK CITY COMMUNITIES
Bridgeport, CT
01.2019 - 01.2021
- Recruited, and determined ongoing client program eligibility and process Interim Adjustments when participants reported changes in income or family circumstances
- Scheduled and conduct annual recertification interviews by meeting all deadlines for notification
- Review and document all information appropriately
- Set-up and audit files for completeness and accuracy with all necessary participant supplied documents and third-party verifications (or documentation of why third-party verifications are not present)
- Issued vouchers and meet with participants who are enrolling or moving
- Met with landlords for review of new executed Leases, signing of HUD HAP contracts, rent increase requests, research missing payments, and escalate to finance.
Supportive Housing Case Manager
CHRYSALIS CENTER INC.
Hartford, CT
01.2015 - 01.2019
- Recruited Complete initial intake, ongoing assessments, risk and safety plan, harm reduction, identify client needs, goals, and strengths
- Provided support with locating safe affordable housing, conduct inspections, coordinate lease signings
- Assessed safety and compliance with program expectations through home visits weekly, monthly, as needed
- Provided support and linkage to appropriate service providers; DCF, Probation, Attorneys, DMHAS, Substance and Mental Health providers, etc
- Made referrals and coordinate services with appropriate community support
- Completed progress notes and other pertinent client documentation, including client focused individual recovery, risk and safety, goal plans, incident reports in a timely manner
- Utilized motivational interviewing to engage participants, assess, and resolve clients’ concerns
- Provided trauma informed care, crisis intervention, guidance, advocating, education, and supportive counseling.
Education
Bachelor of Science in Human Services -
University of Bridgeport
01.2011
Skills
- Verbal and Written Communication
- Office Management
- Learning and Development
- Team Collaboration
- Case Management
- Relationship Building
- Adaptability and Flexibility
- Administrative and Clerical
- File Maintenance
- Invoice and Payment Processing
- B2B Collections
- Staffing And Recruiting
- Banking and Financial Services
Websites
Certification
Secretarial Certification, Butler Business School
Proficient In
linkedin.com/in/meshonda-mckoy>
- Yardi
- CARELOGIC
- ClearCare
- Sharepoint
Timeline
Youth Counselor
THE BRIDGE FAMILY CENTER
09.2023 - Current
Social Work Trainee
CT DEPARTMENT OF CHILDREN AND FAMILY
01.2023 - 09.2023
Human Resources Coordinator/Recruiter
RIGHT AT HOME HEALTHCARE AGENCY
01.2021 - 01.2023
Housing Choice Voucher Specialist
PARK CITY COMMUNITIES
01.2019 - 01.2021
Residential Youth Worker (Per Diem)
THE BRIDGE FAMILY CENTER INC
01.2015 - Current
Supportive Housing Case Manager
CHRYSALIS CENTER INC.
01.2015 - 01.2019
Bachelor of Science in Human Services -
University of Bridgeport
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