Meshondria Spears
Customer Care Rep/ Data Entry
Walker,LA
Summary
Hard-working, Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Precise organizational and research abilities. Collecting and reviewing documents for consistency and preparing documents and disclosures. Profound knowledge of all local filing requirements, fees and abstracting procedures. Excellent communication skills. Also known for exercising good judgment Excellent problem-solving skills. Ability to communicate clearly and concisely, verbally and in writing. Quickly and effectively identify and resolve problematic situation. Attention to detail and accuracy. Able to handle confidential material in a reliable manner. Ability to perform several tasks concurrently with ease and professionalism. Ability to effectively prioritize workload in a fast-paced environment. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Benefits Specialist-Remote
Randstad Staffing Service/Alight Advocacy
Atlanta, GA
07.2022 - 03.2023
- Assist with administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan
- Processed annual enrollment to employee benefits
- Research and analyze healthcare plans, including medical, dental, vision and disability insurance 401k
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Implemented open enrollment system to streamline benefits processes for employees.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Checked employees' benefits enrollment for accuracy and inputted all data into CSPRO.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
HEDIS Abstractor-Remote
CareNational Healthcare/ Anthem, Inc
Scottsdale, AZ
01.2021 - 03.2022
- Maintain, document and utilize specialty databases
- Collect, store, retrieve and communicate quality- related data/information
- Performs clinical data abstraction and utilizes specialty databases
- Review medical records to perform data abstraction for clinical registries based on defined guidelines provided by National/State and local registries
- Utilize various EMR's and clinical registry databases
- Participates in individual audit reviews
- Collect data from various sources including medical records, clinical information systems, log/record, interview, national and state databases and governing organizations
- Manage requests for data and provide comprehensive quality management reports including utilization, outcome studies and scorecards
- Generate summary reports of clinical measures and required regulatory accreditation measure for administrative and clinical staff
- Conduct data retrieval, aggregation, analysis and reports
- Provide team support for performance improvement, quality management and patient safety initiatives
- May also participate in audits of medical records, departments and patient care areas for compliance with key regulatory and accreditation requirements
- Maintain various quality databases including loading import files, generating and working data status reports
- Verify accuracy of records, produce export files and identify inconsistencies in system operations and alerts appropriate staff
- Worked over 100 patient charts per day.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
Medical Assistant /Customer/Client Care Coordinator
Ochsner Health System
Baton Rouge, LA
01.2018 - 05.2020
- Coordinating patient care appointments, following established standards and practices of population health management
- Calls patients for follow up appointments who were recently admitted to hospital
- Calls and schedules patients that are identified by Quality Department as high risk or need
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Quality Measures addressed
- Relies on guidelines to accomplish tasks and experience to complete job
- Works under close supervision
- Reviews evidenced based care measures for population of patients
- Assists providers with Quality Measures to ensure that care needs are outlined and established prior to visit to optimize patients time with provider during visit
- Call and schedule patients on Quality Gap Report and meet report deadline
- Conduct post visit review on clinic Wellness patients and specific measures with adult OR Adolescent population
- Request results from outside facilities and scan results into system
- Prepares for clinic interdisciplinary team meetings and huddles by confirm previous orders have been completed and resulted,
- Review inpatient admissions and emergency room visits, review anticipated annual screenings12
- Prepare agenda for meetings, print patient care summary for providers as needed
- Identify high risk patients and communicate with team for follow up
- Meeting goal 100 percent.
- Communicated with patients, ensuring that medical information was kept private.
Medical Assistant/ Medical Transcriptionist
Baton Rouge General Physicians Care Group
Baton Rouge, LA
08.2015 - 01.2018
- Transcribe and interpret dictation into diagnostic test results, operative reports, referral letters, and other documents 80 percent
- Review and edit drafts prepared by speech recognition software, making sure that transcription is correct, complete, and consistent in style
- Translate medical abbreviations and jargon into appropriate long form
- Identify inconsistencies, errors, and missing information within report that could compromise patient care
- Follow up with healthcare provider to ensure accuracy of reports
- Submit health records for physicians to approve
- Follow patient confidentiality guidelines and legal documentation requirements
- Enter medical reports into electronic health records (EHR) systems
- Perform quality improvement audits
- Deliver services to customer locations within specific timeframes
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Handled over 100 calls per day to address customer inquiries and concerns
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
Call Center Representative
LSU Call Center
Baton Rouge, LA
05.2017 - 12.2017
- Interviewing people via telephone and accurately entering responses into computer-based data collection system
- Typically involve variety of business, health, political and economic issues
- This job is relatively low stress, as it requires sitting, dialing phone numbers, data entry, and interacting with people on phone
- Performed calls daily to meet 100 percent quota
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Boosted customer service satisfaction ratings through consistent quality control.
Certified Medical Assistant
The Physicians Care Center
Baton Rouge, LA
11.2014 - 05.2016
- Assessed 100 percent recorded vital signs, Prepared detailed and accurate medical paperwork
- Make sure area and office is clean and well stocked
- Assisted over 50 patients with wheelchair, car, and bed transfers
- Identified and recorded patient data, including mood shifts, physical condition, appetite, and elimination
- Provided prompt response to patient needs, offering direct assistance or notifying nursing staff Handled 90 percent administrative tasks, including typing, record maintenance, and managing multiline phone system
- Prepared and administered medications to alleviate patient symptoms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Certified ProAdvisor Online Accountant/Accounting Bookkeeper
Intuit-Remote
Mountain View, CA
05.2022 - 03.2023
- Maintained and processed invoices, deposits, and money logs.
- Reported financial data and updated financial records in ledgers and journals.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed tax forms in compliance with legal regulations.
- Reconciled and corrected issues with financial records.
Education
Associate of Applied Science - Nursing Education
Baton Rouge Community College
Baton Rouge, LA 08.2014 - Current
Certificate - Medical Assistant
Camelot College
Baton Rouge, LA 01.2011 - 08.2012
Skills
Organizational and time management skillsVerbal and written communication skillsComputer proficiencyActive listeningEmpathyCertified ProAdvisor Online Accountant/Bookkeeper
Intuit QuickBooks Online- Remote- May 2022 to 2023
Managed company finances with Online QuickBooks
Maintain various bank account records reconcile bank accounts
Maintain update Chart of Accounts
Ensure perform reconciliation of all accounts to accuracy
Provide clerical and administrative support to company as requestedQuickBooks Online (Basic and Advanced)Accounting ConsultantMS Office expertCustomer-orientedPayrollComputer LiteracyCommunication SkillsData Entry Attention to DetailMedical Terminology Planning and CoordinationCase Management Teamwork and CollaborationCustomer Service Skills VestingTranscription Information AnalysisMedical Office Experience Insurance BillingEMR Systems Certified Medical CoderMedical billing Word Processing SoftwareComputer literacy Problem SolvingMedical coding Patient Data AbstractsDocumentation review Appointment SchedulingPractice management Clerical FunctionsInsurance verification Patient Medical Records MaintenanceCPT coding Information SourcingEpic Patient Data CodingResearch Information ClassificationQualitative research interviewing Medical History RecordingHEDIS Health Record Index MaintenanceQuality assurance Office Health Records PreparationRisk analysis Records AccuracyAnalysis skills Paperwork ProcessingManagement Medical TranslationHIPAA Electronic Health Record ApplicationsQuality Management Demographics InformationManaged Care Charting and Clinical DocumentationManagement (3 years) Inventory CoordinationCRM software (8 years) Records ScanningMicrosoft Access Records ReviewWord processing Medical Release of Information ROIComputer hardware Medical TranscriptionDatabases Patient Information VerificationElectronic health records: best practices Report Transcription Knowledge of EHR data, associated privacy ICD-9 CodingRegulations, and best practices for EHR use Patient Admission Documents ProcessingSpreadsheets with Microsoft Excel Electronic Filing System Organization Knowledge of various Microsoft Excel features, Discharge Documentation functions, and formulas Past Due Account ManagementMultitasking Abilities ICD-10 CodingOrganization and Time Management Medical Histories and Vital StatisticsSupplier Tracking Physicians OrdersTechnical Support Inpatient CodingWritten Communication Medical Information ComputerizationProblem-Solving Medical Billing ProcessingAnalytical and Critical Thinking Certified Professional CoderClerical Support Patient Health Information AccessActive Listening Verbal and Written CommunicationDependable and Responsible Protected Health InformationConstruction industry terminology First Aid/CPRVerification MS OfficeLocal record searches Good Telephone EtiquetteRecords analysisSelf-MotivatedExcellent Communication (7 years)Hospital ExperienceNursingExperience Administering InjectionsWindowsCustomer serviceDocumentation reviewClinical researchFinancial servicesAnalyticsCommunication skillsPhone triageFMLAMedical terminologyMedical documentationEMR systemsGoogle DocsQuickBooks CertifiedCustomer supportAccount reconciliationAccounts receivableComputer networkingMedical recordsMedical collectionAccountingHuman resources (3 years)Accounting softwareBookkeepingRevenue cycle managementRemote access softwarePlan benefits knowledge
Timeline
Benefits Specialist-Remote
Randstad Staffing Service/Alight Advocacy
07.2022 - 03.2023
Certified ProAdvisor Online Accountant/Accounting Bookkeeper
Intuit-Remote
05.2022 - 03.2023
HEDIS Abstractor-Remote
CareNational Healthcare/ Anthem, Inc
01.2021 - 03.2022
Medical Assistant /Customer/Client Care Coordinator
Ochsner Health System
01.2018 - 05.2020
Call Center Representative
LSU Call Center
05.2017 - 12.2017
Medical Assistant/ Medical Transcriptionist
Baton Rouge General Physicians Care Group
08.2015 - 01.2018
Certified Medical Assistant
The Physicians Care Center
11.2014 - 05.2016
Associate of Applied Science - Nursing Education
Baton Rouge Community College
08.2014 - Current
Certificate - Medical Assistant
Camelot College
01.2011 - 08.2012