Mesinda Jimenez
Summary
Motivated individual with experience in customer service in the retail industry. Skilled in building customer relationships, and understanding customer needs. Strong communication, and interpersonal skills for providing superior customer service. Organized, detail-oriented nature, and dependable. Driven to improve skills to accomplish different and new tasks and assignments.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Morrison True Value Hardware - Bob Ward (Owner)
07.2012 - 01.2017
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
BBA - General Business Administration
Sul Ross State University
Alpine, TX12.2017
Skills
- Customer Service
- Reliable and Responsible
- Customer Inquiries
- Reliability and punctuality
- Teamwork and collaboration
- Adaptability and flexibility
- Organizational skills
- Excellent communication
- Empathy and understanding
- Positive attitude
- Problem-solving abilities
- Computer literacy
- Patience and composure
- Attention to detail
- Customer Assistance
- Active listening
- Professional demeanor
- Interpersonal skills
- Customer focus
Timeline
Customer Service Cashier
Morrison True Value Hardware - Bob Ward (Owner)
07.2012 - 01.2017
BBA - General Business Administration
Sul Ross State University
Similar Profiles
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
WILLIAM E. WEDGEWILLIAM E. WEDGE
National Sales Manager at True Value Hardware/True Value ManufacturingNational Sales Manager at True Value Hardware/True Value Manufacturing
Sarah WilemonSarah Wilemon
Cashier and Paint Mixer at Morrison True ValueCashier and Paint Mixer at Morrison True Value
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill
Caleb RudolphiCaleb Rudolphi
Customer Service Representative /Customer Service Cashier at Big R Farm and HomeCustomer Service Representative /Customer Service Cashier at Big R Farm and Home