Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MESMINE SONYA TAYOU MOMO

Fort Worth,TX

Summary

Proven Customer Service Specialist, fluent in French, with a track record of enhancing customer loyalty at Sam's Club through expert complaint handling and problem resolution. Skilled in Microsoft Excel and active listening, adept at transforming high-stress situations into positive customer experiences, significantly boosting repeat business.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sam's Club
12.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Guide customers through the PCI assessment questionnaire
  • · Handle customer complaints respectfully and professionally
  • Accurately enter customer details into database
  • Provide timely follow-up to resolve customer’s inquiries
  • Quickly triaged incoming calls, and escalated calls, when necessary,
    reducing the average time to resolution by 19%
  • Interacted with 100+ customers during an average shift, surpassing
    targets by 20% and ensuring customer satisfaction

Retail Customer Service Representative

Target
01.2019 - 11.2020
  • Assisted customers with finding suitable products, leading to higher sales revenue.
  • Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
  • Monitored customer feedback and made adjustments to improve service quality.
  • Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
  • Attended to customer complaints and processed product return or replacement requests.

Education

High School Diploma -

Foreign High School
Douala ,Cameroun
08.2018

Skills

    French native

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Call center experience

    Microsoft Excel

    Payment Processing

    Microsoft Outlook

    Problem Resolution

    Complaint Handling

Languages

French

Timeline

Customer Service Representative

Sam's Club
12.2020 - Current

Retail Customer Service Representative

Target
01.2019 - 11.2020

High School Diploma -

Foreign High School

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MESMINE SONYA TAYOU MOMO