Michael Esposito
New York,New York
Summary
CompTIA A+ Certified Technician with a diverse background encompassing roles as a Pharmacy Technician, Inventory Controller, Lighting Designer and Automotive Technician. Leveraging strong technical aptitude, patient/customer service and problem-solving skills honed across various industries to drive the efficiency and innovation needed in many IT roles. Proven ability to learn quickly, collaborate effectively, and deliver results while following guidelines in dynamic environments. Passionate about utilizing a unique skill set to contribute to the success of technical projects and initiatives.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Remedies Pharmacy
09.2018 - 05.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
Automotive Technician
Jerry's Action Auto
01.2017 - 08.2018
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Diagnosed, fixed and installed electrical system components on customer vehicles in a timely manner.
Lighting Systems Technician
Self-Employed
01.2017 - 08.2018
- Secured consultations with business owners and designed/installed custom LED storefront displays.
- Maximized energy efficiency for clients by recommending appropriate LED lighting options.
- Enhances sales performance by implementing effective advertising solutions and promoted growth by pitching lighting options to small businesses.
Pharmacy Technician
Northshore Hematology Oncology Associates
08.2014 - 09.2016
- Responsible for the accurate calculation and ordering of weekly multi-million dollar chemotherapy drug orders.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, packaging and data entry using HIPAA regulated medical record software.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted low income patients with procuring insurance pre authorizations or sourcing funding from non profit organizations.
Inventory Control Supervisor
Northshore Hematology Oncology Associates
05.2013 - 08.2014
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Negotiated vendor contracts for better pricing terms, contributing to overall cost reduction of medical supplies.
Restaurant Supervisor
Umberto's Pizza
01.2010 - 05.2013
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
Education
CompTIA A+ Certification -
Institute For Career Development
New York, NY06.2024
No Degree - Computer Science
Suffolk County Community College
Selden, NYHigh School Diploma -
Ward Melville Senior High School
East Setauket, NY06.2011
Skills
- Patience & Communication: Experience dealing with customers and patients with various levels of technical knowledge with patience and empathy
- Data Entry & Documentation: Proficient in data entry using medical record software following office standards and HIPAA guidelines Ability to document troubleshooting steps, resolutions, and user instructions clearly for future reference
- Technical Skills: Knowledge in troubleshooting electrical systems while communicating solutions and preventative measures to end users by leveraging interpersonal skills
- Active Listener, Fast Learner, Problem Solver, Passionate
Timeline
Pharmacy Technician
Remedies Pharmacy
09.2018 - 05.2020
Automotive Technician
Jerry's Action Auto
01.2017 - 08.2018
Lighting Systems Technician
Self-Employed
01.2017 - 08.2018
Pharmacy Technician
Northshore Hematology Oncology Associates
08.2014 - 09.2016
Inventory Control Supervisor
Northshore Hematology Oncology Associates
05.2013 - 08.2014
Restaurant Supervisor
Umberto's Pizza
01.2010 - 05.2013
CompTIA A+ Certification -
Institute For Career Development
No Degree - Computer Science
Suffolk County Community College
High School Diploma -
Ward Melville Senior High School
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