Messaoud Dekmouche
Columbus
Summary
Experienced, educated individual seeking a challenging position to grow professionally. Possesses a keen organizational ability to inspire others and lead teams toward optimum performance. Excellent analytical logic and problem solving skills and has an in-depth knowledge of financial analysis.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Proficient Sales Representative
Sleep Number
12.2024 - Current
- Provide a world class customer experience.
- Utilize a proven sales process to discover each customer’s sleep need.
- Lead Customers through a selection of Sleep Number products that will deliver the best sleep experience.
- Build relationship with customers proactively and effectively communicate products benefits.
- Demonstrate a tenacious drive for results, and accountability. Become a trust Sleep Expert.
Agent
American Health Market Place
09.2023 - 03.2024
- Introduce their clients to all available insurance policy options and clearly explain them.
- Promote and sell a variety of insurance products.
- Ensure that all medical and other necessary forms are filled out and filed.
- Arrange a payment method with the insured in writing.
- Follow up on claims filed by clients.
- Calculate premiums based on medical information and other discussed factors.
- Interview prospective clients.
- Process all insurance policy requests.
Multi-Tenant Sales Representative
Spectrum
03.2022 - 06.2022
- Outside territory sales role focused on selling Spectrum’s core products and building relationships with leasing managers within apartment complexes and gated communities.
In Home Expert
Asurion
06.2019 - 05.2021
- Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.
- Resolve operational issues on customers’ devices, other equipment, and connectivity while offering education and device optimization suggestions.
- Meet with customers face-to-face at the customers’ home location.
- Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest protection/tech support solutions based on their needs.
- Effective sales professional with performance base compensation available for Smart Home Support sales made.
- Meet or exceed key performance indicator metrics for performance measurements and sales goals.
- Travel daily to and from the Forward Stocking Location and several customers’ locations throughout a designated region.
Customer Service Manager
Office Max & Office Depot
06.2018 - 01.2019
- Responsible for implementing the company mission and strategic vision.
- Provides leadership in planning and implementing the practice business plans.
- Engaging and inspiring store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
- Growing total sales and services.
- Provide guidance and direction to store Associates.
- Facilitate ongoing training on the business model.
- Coach and train associates to properly assess customer need to ensure satisfaction in every interaction.
- Build customers centric culture in the store.
- Motivate associates to build strong relationship to increase customer retention.
- Build ongoing customer relation and become a trusted advisor by utilizing advanced selling skills and knowledge.
- Sharing responsibility as the 'Manager on duty' and total store operations.
Practice Manager
Family Health Care & Linden Medical Centers
12.2016 - 10.2017
- Responsible for developing and implementing the practice mission and strategic vision.
- Provided leadership in developing planning and implementing the practice business plans.
- Promoting excellent customer service by all levels of the staff.
- Recommended, develops, implements improvements for the practice.
- Overseen the business and financial affairs of the clinic and fiscal management in conjunction with the practice CPA.
- Enhanced operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
- Represented the clinic in its relationships with other health organizations, government agencies, and third party payers.
- Served as liaison and channel of communication between the hospitals, health plans, insurance companies and regulatory bodies.
- Participated and coordinates the physician recruitment.
- Established, secures approval and overseas clinic operating policies and procedures.
- Ensured regulatory compliance with HIPAA, OSHA, CLIA, labor laws, and other federal, state, and local regulations.
- Managed and Coordinated of the day to day operations of the practice.
- Interviewed, hired, and trained a productive medical office team and conducted performance reviews.
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and ordered, stocked, and maintained adequate inventories of all medical and office supplies.
- Supported and implemented organizational technology changes.
- Managed time reporting and other changes affecting payroll.
- Ensured patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Operation Manager
Cosmopolitan Enterprises
09.2015 - 10.2016
- Responsible for customer satisfaction, and growing total sales.
- Completed store operational requirements by scheduling and assigning employees.
- Motivated, resolve conflicts and make hard decisions for employees.
- Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Ensured availability of merchandise and services by approving contracts; maintaining inventories.
- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotions.
- Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Practice Manager
Florence Urgent Care
05.2006 - 08.2015
- Responsible for developing and implementing the practice mission and strategic vision.
- Provided leadership in developing planning and implementing the practice business plans.
- Promoting excellent customer service by all levels of the staff.
- Recommended, develops, implements improvements for the practice.
- Overseen the business and financial affairs of the clinic and fiscal management in conjunction with the practice CPA.
- Enhanced operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
- Represented the clinic in its relationships with other health organizations, government agencies, and third party payers.
- Served as liaison and channel of communication between the hospitals, health plans, insurance companies and regulatory bodies.
- Participated and coordinates the physician recruitment.
- Established, secures approval and overseas clinic operating policies and procedures.
- Ensured regulatory compliance with HIPAA, OSHA, CLIA, labor laws, and other federal, state, and local regulations.
- Managed and Coordinated of the day to day operations of the practice.
- Interviewed, hired, and trained a productive medical office team and conducted performance reviews.
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and ordered, stocked, and maintained adequate inventories of all medical and office supplies.
- Supported and implemented organizational technology changes.
- Managed time reporting and other changes affecting payroll.
- Ensured patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Education
Master of Science - Administration courses
Central Michigan University
Columbus, OH01.2004
Bachelor of Science - Business Administration
Wargla University
Wargla, Algeria01.1998
Skills
- Good analytical logic and problem solving
- Excellent knowledge of health care financial analysis
- Excellent communication and writing skills
- Fluent in two languages
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Product and service sales
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Certification
- Accident & Health
- Life
Summary Objective
Experienced, educated individual seeking a challenging position to grow professionally. Possesses a keen organizational ability to inspire others and lead teams toward optimum performance. Excellent analytical logic and problem solving skills and has an in-depth knowledge of financial analysis.
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Proficient Sales Representative
Sleep Number
12.2024 - Current
Agent
American Health Market Place
09.2023 - 03.2024
Multi-Tenant Sales Representative
Spectrum
03.2022 - 06.2022
In Home Expert
Asurion
06.2019 - 05.2021
Customer Service Manager
Office Max & Office Depot
06.2018 - 01.2019
Practice Manager
Family Health Care & Linden Medical Centers
12.2016 - 10.2017
Operation Manager
Cosmopolitan Enterprises
09.2015 - 10.2016
Practice Manager
Florence Urgent Care
05.2006 - 08.2015
Bachelor of Science - Business Administration
Wargla University
Master of Science - Administration courses
Central Michigan University