Messiah Hollins
Yazoo City,MS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
WareHouse Associate
Amazon Fulfillment Center 25 Hours Weekly
08.2023 - Current
- Outbound Picker and Inbound Stow
- Communicated effectively with team members on matters related to work assignments
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins
- Utilized RF scanners to pick orders for shipment, ensuring accuracy in order fulfillment process
- Overnight/Weekends 25 hours weekly
Subject Matter Expert
Adecco/Accenture 40 Hours Weekly
08.2021 - Current
- Provided training sessions for new employees as a SME
- Managed a team of 10+ customer service representatives while ensuring they adhere to all relevant policies and regulations
- Ensured that all incoming requests are handled promptly and professionally according to set guidelines
- Made outbound calls to clients if needed, to assist with their supervisor request
- Respond and send emails, and monitor call queue
- 40 Hours Weekly
Outbound Customer Service Representative
MCI 40 Hours Weekly
11.2024 - 11.2024
- Made outbound calls to Republican candidates to vote
Fraud Specialist
Global Payments 40 Hours Weekly
01.2024 - 07.2024
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Customer Service Representative
InfoCision
03.2024 - 03.2024
- N/A
Overnight Customer Service Representative
AppleOne 25 Hours Weekly
05.2022 - 05.2023
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Filed insurance claims, and delivered prompt service to prioritize customer needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Managed customer accounts and updated information with accuracy, maintaining a database accuracy rate of 99%
Customer Service Representative
Randstad 40 Hours Weekly
09.2022 - 10.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Customer Service Representative
Senture 40 Hours Weekly
07.2022 - 07.2022
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Alorica 40 Hours Weekly
01.2021 - 07.2021
- Utilized remote access tools to connect remotely with customers' systems when necessary
- Troubleshoot customer inquiries related to software and hardware issues
- Assisted customers with various types of technical issues via email, live chat and telephone
- Documented all activities related to technical support including processes, updates, changes made
- 40 hours weekly
Retail Specialist
Premium Retail Services Inc 10 Hours Weekly
04.2021 - 05.2021
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Stock, reset, build displays , and merchandise products though out departments.
- Collaborated with direct manager via email, phone and text.
Customer Service Representative
Conduent 40 Hours Weekly
07.2020 - 12.2020
- Adhered strictly to HIPAA regulations while handling protected health information
- Created documents outlining changes in policy or procedure related to Medicare services
- Provided customer service support to policyholders throughout the duration of their coverage period
- 40 hours weekly
Online Grocery Associate
Walmart 40 Hours Weekly
07.2020 - 09.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Lead Sales Key Holder
Dollar General 20 Hours Weekly
09.2018 - 11.2019
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Cashier
Burger King 17 Hours Weekly
09.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
Education
High School Diploma -
Yazoo City High School
01.2018
Skills
- Staff Training
- Retail Sales Customer Service
- Customer Service
- Oral and Written Communication
- Microsoft word & Excel
- Creative & Critical Thinking
- Technical skills
- Computer skills
- Email and chat
- Data Entry
Awards
PROFESSIONAL COMMUNICATION SKILLS- Aspire Academy
Timeline
Outbound Customer Service Representative
MCI 40 Hours Weekly
11.2024 - 11.2024
Customer Service Representative
InfoCision
03.2024 - 03.2024
Fraud Specialist
Global Payments 40 Hours Weekly
01.2024 - 07.2024
WareHouse Associate
Amazon Fulfillment Center 25 Hours Weekly
08.2023 - Current
Customer Service Representative
Randstad 40 Hours Weekly
09.2022 - 10.2022
Customer Service Representative
Senture 40 Hours Weekly
07.2022 - 07.2022
Overnight Customer Service Representative
AppleOne 25 Hours Weekly
05.2022 - 05.2023
Subject Matter Expert
Adecco/Accenture 40 Hours Weekly
08.2021 - Current
Retail Specialist
Premium Retail Services Inc 10 Hours Weekly
04.2021 - 05.2021
Customer Service Representative
Alorica 40 Hours Weekly
01.2021 - 07.2021
Online Grocery Associate
Walmart 40 Hours Weekly
07.2020 - 09.2020
Customer Service Representative
Conduent 40 Hours Weekly
07.2020 - 12.2020
Lead Sales Key Holder
Dollar General 20 Hours Weekly
09.2018 - 11.2019
Cashier
Burger King 17 Hours Weekly
09.2017 - 02.2018
High School Diploma -
Yazoo City High School
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