Messiah Linwood
Acworth,GA
Summary
Objectives To secure a challenging position in a reputable organization to expand my knowledge and skills and earnings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Call Center Agent Associate
Liveops
08.2022 - 03.2023
- Handled a high volume of inbound and/or outbound customer calls, while providing exceptional customer service
- Utilized various software applications to access customer information, review account details, and process transactions accurately and efficiently
- Maintained a professional and courteous demeanor at all times, resolving customer inquiries and issues promptly and effectively
- Adhered to established quality standards and metrics, including call handling time, accuracy, and customer satisfaction ratings
- Maintained a comprehensive understanding of company policies, procedures, and products, and communicated them clearly to customers
- Followed established protocols for handling sensitive customer information, including data privacy and security regulations
- Participated in ongoing training and development programs to enhance skills and knowledge
- Utilized various communication channels, including email, chat, and social media, to support customer needs and inquiries as required
- Assisted in identifying and troubleshooting technical issues, and escalated them to the appropriate team or department as needed.
Executive Assistant
MZ Virtual Inc
06.2020 - 05.2021
- Coordinated and oversaw project timelines and schedules involving subcontractors, clients, and vendors
- Composed daily summaries of operational processes and correspondence addressed to C-level executives
- Curated and published engaging content across all company and partner social media profiles
- Monitored and analyzed the latest social media trends to ensure brand innovation and relevance
- Streamlined and updated the accounting department's filing system for improved efficiency and organization.
Clicklist Clerk/ Stock Associate
Kroger
12.2021 - 08.2022
- Accurately fulfilled online grocery orders for customers in a timely and efficient manner
- Conducted inventory management duties, including receiving, stocking, and replenishing merchandise, as well as verifying and reporting inventory levels
- Operated various equipment, such as pallet jacks, forklifts, and hand trucks, in a safe and responsible manner
- Maintained a clean and organized work environment, including the stockroom and sales floor areas
- Followed established safety protocols, including proper handling and disposal of hazardous materials, to ensure a safe working environment
- Assisted customers with product location, pricing, and information, providing exceptional customer service at all times
- Conducted daily inspections of assigned areas to ensure merchandise and displays were properly stocked, labeled, and presented
- Communicated effectively with team members, managers, and customers to address any issues or concerns
- Maintained a basic understanding of store policies, procedures, and promotions, and communicated them clearly to customers
Crew Member
McDonald’s
12.2019 - 07.2021
- Took and prepared customer orders accurately and efficiently, while providing excellent customer service
- Maintained a clean and organized work environment, including food preparation areas, dining areas, and restrooms
- Operated equipment, such as cash registers, grills, fryers, and ovens, in accordance with company procedures and safety standards
- Maintained a basic understanding of menu items, promotions, and restaurant policies, and communicated them clearly to customers
- Assisted with inventory management and restocking of supplies, including food, beverage, and packaging materials
- Followed food safety protocols, including proper food handling, storage, and preparation techniques, to ensure the safety and quality of products
- Participated in team meetings and training sessions, and contributed to a positive and collaborative work environment
- Demonstrated reliability and punctuality, and followed established scheduling and attendance policies
- Adhered to all company policies and procedures, including those related to health and safety, uniform and grooming standards, and confidentiality of customer information
- Demonstrated a willingness to learn and take on additional responsibilities, and contributed to the overall success of the restaurant.
Student Youth Employment Program
- Conducted outreach activities to increase awareness and engagement with the community, such as community events, presentations, and meetings
- Collaborated with community partners to identify community needs and develop programs and services to give out free food and school supplies
- Helped Plan, organize, and execute community-based events and activities, including fundraising events, health fairs, and educational workshops.
Education
Kennesaw State University
High School Diploma - undefined
Woodstock High School
Associates - Finance
Valdosta State University
2023
Skills
- Active Listening
- Verbal Communication
- Customer Service
- Problem Solving
- Data Evaluation
- Microsoft Office Suite
- Data Entry
- Computer and Microsoft Office Skills
- Clerical Support
- Academic Research
- Strong Work Ethic and Dependable
- Problem-Solving Ability
Audio Engineering
Engineered for multiple different recording artists and content creators on a multitude of projects
Timeline
Call Center Agent Associate
Liveops
08.2022 - 03.2023
Clicklist Clerk/ Stock Associate
Kroger
12.2021 - 08.2022
Executive Assistant
MZ Virtual Inc
06.2020 - 05.2021
Crew Member
McDonald’s
12.2019 - 07.2021
Student Youth Employment Program
Kennesaw State University
High School Diploma - undefined
Woodstock High School
Associates - Finance
Valdosta State University