Messiah Ramos
New Bedford,MA
Summary
Dynamic professional with a strong customer service focus and proven team leadership skills, honed at Zumiez. Successfully trained new employees and implemented visual merchandising strategies that enhanced sales engagement. Adept at problem-solving and fostering employee engagement, ensuring a positive environment that drives productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
2nd Assistant Manager
Zumiez
12.2022 - Current
- Supported daily operations by coordinating tasks and managing team schedules to enhance productivity.
- Trained new employees on company policies, customer service standards, and operational procedures.
- Assisted in maintaining inventory levels through accurate tracking and timely replenishment processes.
- Collaborated with management to implement visual merchandising strategies that increased sales engagement.
- Resolved customer inquiries and complaints effectively, ensuring a positive shopping experience.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
Teacher's Assistant
Learning House Preschool
10.2024 - 05.2025
- Supported lead teacher in implementing curriculum activities and managing classroom environment.
- Assisted in developing age-appropriate learning materials tailored to individual student needs.
- Facilitated daily classroom routines, ensuring smooth transitions between activities for children.
- Monitored student progress, providing feedback and support to enhance learning experiences.
- Organized classroom supplies and learning resources, promoting an efficient educational setting.
- Encouraged social interaction among students through structured group activities and playtime.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
Cashier
Market Basket
08.2021 - 07.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed cash register functions, including balancing cash drawers at shift end.
- Implemented strategies to reduce wait times during busy periods, improving overall efficiency.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA06-2029
No Degree - Early Childhood Care And Education
Greater New Bedford Regional Vocational High School
New Bedford, MA06-2025
Skills
- Customer service focus
- Delegation
- Marketing
- Employee engagement
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Staff training and development
Timeline
Teacher's Assistant
Learning House Preschool
10.2024 - 05.2025
2nd Assistant Manager
Zumiez
12.2022 - Current
Cashier
Market Basket
08.2021 - 07.2022
Bachelor of Science - Psychology
Bridgewater State University
No Degree - Early Childhood Care And Education
Greater New Bedford Regional Vocational High School