Messiah Young
Zion,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Captain
James A. Lovell Health Care Center
03.2022 - Current
- Performs care duties, providing basic physical assistance to patients, record vitals signs, and bathing and dressing patients
- Ability to monitor patient’s assigned to after requiring a higher level of observation, completing routine observation rounds, and flow sheet documentation
- Enter appropriate information into the electronic record
- Also, provide hands-on care to patients, assisting with their personal needs and helping to create a therapeutic environment while working alongside registered nurses and other health care professionals to provide care and support to people with mental illness
- Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team.
Lake Behavioral Hospital
01.2021 - 03.2022
- The MHT plays an active part of the treatment team, providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from preschool through geriatrics depending on which unit worked
- MHT’s can independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations
- MHT's works under the direction of a Registered Nurse.
Mental Health Technician
Ann M. Kiley Center
06.2016 - 12.2021
- Under immediate supervision, a, (MHT) is on an assigned shift, receives instruction and training in caring for individuals with intellectual and developmental disabilities for a period of six and not to exceed twelve months
- Attends formal cases for instruction in routine nursing practices and techniques to gain basic understanding in nature, cause, treatment and rehabilitation if intellectual and developmental disabilities
- Ensure compliance with Illinois Department of Public Health (IDPH) requirements when performing duties
- Strongly able to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external individuals
- Able to interact and communicate with a wide range of medical clinicians across multiple disciplines nursing staff to accomplish team goal setting to ensure medical care to patients is met
- Mental Health Technicians have the responsibility that includes supervision levels
- The supervision levels include one to one observation including eyesight and arms-length supervision
- All care to the individuals is in accordance with the facility policy
- Mental Health Technicians provide direct care, guidance, and positive role modeling.
Freedom Home Care
03.2016 - 06.2016
- Supports patients with difficulties completing basic tasks, like people with disabilities, the elderly or patients suffering from mental disorders
- Their main duties include administering medications, helping patients complete daily personal care tasks like bathing, dressing, eating or grooming and following the patients' prescribed healthcare plan
- Helped clients manage money, pay bills and shop for groceries or personal items
- Able to interact and communicate with a wide range of medical clinicians across multiple disciplines nursing staff to accomplish team goal setting to ensure medical care to patients is met
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Shopped for groceries regularly in order to keep house stocked with necessities
- Determined specific needs and provided most appropriate level of services for patient well-being.
Stock Associate
Walmart Supercenter
07.2015 - 12.2015
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Processed and packaged stock items for customer purchases.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Maintained stockroom records and generated reports for management.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Sales Associate
Sears Grand
10.2013 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
North Chicago Community High School
North Chicago, IL05.2013
Skills
- Verbal and written communication
- Computer and technical skills
- Attention to detail
- Time management
- Organization
- Adaptability and flexibility
- Problem solving
- Documentation
- Caring companionship
- Relationship building
- Behavior observation
- Bls certified
- Privacy/ hippa regulations
- Captain Client Database
- Active Listening
- Multitasking Abilities
- Decision-Making
- Flexible and Adaptable
- Written Communication
- MS Office
- Excel
- Software Proficiency
- Teambuilding
- Analytical and Critical Thinking
- Attention to Detail
- Clerical Support
- Critical Thinking
- Cultural Awareness
- First Aid/CPR
- Google Workspace
Timeline
Captain
James A. Lovell Health Care Center
03.2022 - Current
Lake Behavioral Hospital
01.2021 - 03.2022
Mental Health Technician
Ann M. Kiley Center
06.2016 - 12.2021
Freedom Home Care
03.2016 - 06.2016
Stock Associate
Walmart Supercenter
07.2015 - 12.2015
Sales Associate
Sears Grand
10.2013 - 07.2015
High School Diploma -
North Chicago Community High School
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