MESSIFA WEST

• Lead 6 weekly worship services by coordinating volunteers, staff, and service flow.
• Communicate schedules and expectations clearly with volunteers and staff to keep services organized.
• Adapt quickly to changing service needs while managing responsibilities independently.
• Create a welcoming, positive environment for the church community through attentive customer interaction.

• Verified 95% of contact records by confirming details and updating information in the call center system.
• Handled 300 alumni and community calls weekly while maintaining a courteous, professional phone presence.
• Communicated with alumni and Olivet community members by phone, delivering clear and friendly customer service.
• Maintained accurate records and verified contact information to support reliable outreach and follow-up.
• Built positive relationships through professional conversations that strengthened trust with callers.

• Supported numerous community events by representing SHINE.FM and Olivet Nazarene University with a professional, welcoming presence.
• Represented SHINE.FM and Olivet Nazarene University at community events, reinforcing brand visibility and public engagement.
• Interacted with the public in a customer-facing role, answering questions and supporting a positive guest experience.
• Created a welcoming environment for visitors by using clear communication and a friendly, service-oriented approach.
• Applied teamwork to coordinate smoothly during events and keep guest interactions consistent and professional.
• Built rapport with community members through attentive, respectful service that reflected the university and station well.

• Supported countless guest interactions daily by delivering friendly, attentive service in a fast-paced restaurant setting.
• Took and delivered customer orders accurately while using POS systems to process payments and cash handling.
• Prepared and garnished food items for service, following food safety and ServSafe practices.
• Made specialty coffee beverages to order, balancing speed and accuracy during busy shifts.
• Kept dining areas clean and organized, supporting a positive customer experience throughout each shift.
• Worked closely with team members to maintain smooth service and dependable coordination during high-volume periods.

Expected Graduation: To Be Determined