Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Accomplishments
Languages
Timeline
Generic

Messy K. Dengani-Mampaka

Accounting (BS)
La'ie,HI

Summary

Born and raised in South Africa with a Congolese background, I have always valued the diverse and multicultural environment in which I grew up. As a student at Brigham Young University-Hawaii, majoring in Accounting, I have had the opportunity to develop my skills and abilities in both academic and work settings. As an enthusiastic tour guide has honed my passion for creating memorable experiences, and have gained extensive knowledge of Polynesian culture, using skilled storytelling to engage guests with historical and cultural narratives.

Additionally, my role as a former Office Administrator and partial bookkeeper has provided me with experience in maintaining efficient office operations and coordinating with Sales and Accounts departments. I am eager to continue developing my skills, particularly in the field of Accounting, and I look forward to sharing my knowledge while gaining new insights.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Level 2 Tour Guide

Polynesian Cultural Center, PCC
La'ie , Hawaii
8 2023 - Current
  • Align daily actions to help reach company goals by teaching and sharing the Polynesian Cultures represented at the PCC
  • Be punctual and responsible for work schedule
  • Act as a dignified representative of the PCC
  • Using proper vocabulary that shows respect to customers
  • Have a genuine Love for the Polynesian Cultural Center, its unique Mission & the people we serve!
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.

Office Administration/ Sales

ALFEGA Foods PTY LTD
2022.02 - 2023.08
  • Developed strong working relationships with vendors, resulting in improved sale services and financial benefits for the company.
  • Assist partially with accounts work such as book keeping entries, month end statements and calling creditors with outstanding payments
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Streamlined office operations by implementing efficient administrative processes and procedures
  • Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
  • Developed strong working relationships with vendors, resulting in improved sale services and financial benefits for the company.

Lead Generator For Business-to-Business Call Centre

TALK INIFINITY
2021.05 - 2022.01
  • Being responsible for making quality and professional business leads through outbound calls using data provided
  • Achieving agreed personal and departmental targets captured from calling data provided
  • Made average of 300 outbound calls per day.
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.

Education

Bachelor of Science - Accounting

Brigham Young University - Hawaii
La'ie, HI
2023.08 - Current

Life Skills, English, Algebra, and Personal Finance

BYU PATHWAY WORLDWIDE
2021.01 - 2021.05

NATIONAL SENIOR Certificate (Grade 12) - General Studies

Edenglen High School
Johannesburg, South Africa
2020.01 - 2020.05

Skills

Planning and Organizing

Customer Engagement

Effective Collaborator

File Maintenance

Accounts Receivable

Invoice Processing

Financial Recordkeeping

Microsoft Office

Volunteer Experience

  • My greatest passion is helping the needy and bringing a smile to someone’s face. I volunteered at the St Giles Assignation for the handicapped and enjoyed interacting with the residents there.
  • Throughout my school career I participated in many cultural and sport activities namely, athletics, netball and drama. I was a class RLC and my natural ability to lead was rewarded with a position on the School Leader Body in my final year.

Accomplishments

For service above and beyond the call of duty, for setting a high example for all employees in the Guest Services Department, I was awarded Employee of the Month of January 2024.

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Bachelor of Science - Accounting

Brigham Young University - Hawaii
2023.08 - Current

Office Administration/ Sales

ALFEGA Foods PTY LTD
2022.02 - 2023.08

Lead Generator For Business-to-Business Call Centre

TALK INIFINITY
2021.05 - 2022.01

Life Skills, English, Algebra, and Personal Finance

BYU PATHWAY WORLDWIDE
2021.01 - 2021.05

NATIONAL SENIOR Certificate (Grade 12) - General Studies

Edenglen High School
2020.01 - 2020.05

Level 2 Tour Guide

Polynesian Cultural Center, PCC
8 2023 - Current
Messy K. Dengani-MampakaAccounting (BS)